Center Parcs signs up Retail Active

Center Parcs have chosen Retail Active as their Mystery Shopping partner to assess service levels and staff behaviours. Following extensive trials the Oxfordshire based Mystery Shopping Company was selected for its capability and experience in being able to help make a real difference to company performance.

Commenting on the news, Julian Chamberlain CEO of Retail Active said, “We are very proud to work with such a distinguished business. The team at Center Parcs are passionate about making genuine improvements to their customer’s holiday experience. Knowing that there is a real zest to make positive improvements based on our research helps make our work so much more rewarding”.

A spokes person for Center Parcs added, “Our Mystery Shopping programme is a vital learning tool. The reports are with us in less than 48 hours, helping us make improvements straight away. We receive the feedback in a very constructive way, where we can measure behaviours through dynamic customer insight.

Retail Active has tens of thousands of Mystery Shoppers working undercover on assignments all over Europe. Mystery Shopping is a vital tool for any business looking to improve their performance. Mystery Shopping services help increase customer satisfaction, sales performance and build staff competence and profitability.

Retail Active Mystery Shopping operates in a range of diverse business sectors, such as Retail, Hotels, Automotive, Supermarkets, Cruise Operators, Restaurants, Pub Retail, Banking and more.

Arguably the Best Mystery Shopping Company in the World

Retail Active, the leading Mystery Shopping and customer experience agency is bucking the trend with continued growth and significant investment in people and technologies.

Following their successful move to the new £40m International Space Innovation Centre, Retail Active is expanding its workforce and business activities.

Trading at the Oxfordshire based Mystery Shopping and Brand Audit Company has been significantly ahead of expectations. Over the past 12 months the company has seen a 40% increase in turnover. Retail Active boast an impressive client list, having some of the most recognised companies in the world on their books.

Julian Chamberlain CEO of Retail Active puts the impressive performance of the company down to the whole team’s dedication to delivering excellence. “In a market where there are several companies offering a similar service it’s essential to have a point of difference. The Retail Active approach is to deliver flawless execution of our services - we just don’t accept sloppy practices”.

”I passionately believe that people make the difference. You can have the best systems, technology and processes in the world, but if you don’t have the right team in place you will never win. Our team are not just experts in their field; they are also a highly motivated force with the passion to provide every client with the best possible Mystery Shopping and Brand Audit Programme.

Commenting further Chamberlain said, “Each day we receive enquires from clients dissatisfied with the way they are being treated by other mystery shopping providers. We are here to welcome them to a new and better way of working, one where the client actually gets what is promised to them.

We have never lost a customer; it’s this that enables us to claim Retail Active is arguably the best Mystery Shopping Company in the world.

Blast Off at Retail Active Head Office

Retail Active the leading Mystery Shopping and customer experience agency plans to expand its workforce and has moved to new larger offices.

Retail Active has had an incredible year with trading significantly ahead of expectations. We work with some of the most recognised brands on the planet. To cope with the exacting demands of our international customers it is essential that we have the team and resources to deliver an outstanding service experience.

After careful consideration we chose the International Space Innovations Centre in Oxfordshire as the new HQ for Retail Active. The office has recently been opened by Prince Andrew the Duke of York following a multi million pound investment in technology and systems.

Our entire business relies heavily on the most advanced Mystery Shopping and customer insight system available. The Space Innovations Centre gives us the unrivalled advantage of being at the heart of the UK Space industry. This gives us added benefits of being able to use and share some of the tremendous technologies and facilities available on the campus. Already we have attracted some of the brightest talent in the country to join us in our quest to be the Mystery Shopping Company of choice.

In addition to being able to visit the state of the art offices, our clients will be pleased to know they can use our multi million pound conference facilities including the unique space wall, the largest video wall in the United Kingdom.

Commenting on the news, Julian Chamberlain CEO of Retail Active said ‘Now is the right time for us to move to the word class facilities that the Space Centre has to offer. Retail Active is a brand that delivers excellence and this is very much reflected in everything we do.

Our exciting growth plans for the future require our team to have the systems, facilities and environment to operate flawlessly.





The new £40m space centre monitors satellites in orbit; Retail Active’s new office is equipped with screens displaying high resolution images from satellites. Commenting, Julian Chamberlain stated that this unique facility provides Retail Active’s valued clients with the opportunity to launch Mystery Shopping and Brand Audit programmes with a difference!