Engage Your Team And Make A Real Difference?

Retail Active the Mystery Shopping and Brand Audit Company has surveyed 732 British companies to determine how motivated they consider their staff to be in the current economic climate. Staggeringly 497 (68%) of the companies participating in the research thought staff motivation was good but had no formal way of measuring corporate culture and employee satisfaction.

Asked if they had used Employee Satisfaction Surveys in the past, 24% said ‘never’ and 83% said they hadn’t undertaken a staff survey within the past 5 years.

Contrastingly, those companies had surveyed their staff do so on an annual or biannual basis, stating that understanding employee motivation and attitudes plays a vital part in delivering their corporate plan.

Whilst many of the companies surveyed had no tangible insight into the motivation of their workforce, those that had conducted research recorded a decline in employee satisfaction over the past year. However, businesses stated that surveying employees enabled them to react to their workforce dissatisfaction.

Julian Chamberlain, CEO of Retail Active Mystery Shopping, says “there has been an alarming decrease in staff satisfaction at companies up and down the country. Our survey highlights the significant benefits’ in understanding how ‘staff feel’ about the company they work for and what would make them become more engaged.

“Understanding customers and their needs has never been more important, in a market where they hold the upper hand. You can’t deliver this without a motivated and engaged team”

“More and more companies are turning to Retail Active for guidance on how to make Employee Engagement the cornerstone of delivering a memorable customer experience strategy.

Given Retail Active’s experience as a Mystery Shopping Company, we know just how critical employee engagement is to sustaining motivation and building commitment, whilst improving business performance.

How engaged are your employees?

Mystery Shoppers Wanted

Fancy eating in some of the UK’s best restaurants and getting paid for it?

Retail Active the top Mystery Shopping Company is looking for people to work undercover to assess levels of service in a chain of fine dining restaurants. This is a fantastic opportunity to visit restaurants in every part of the British Isles and eat gourmet food for free.

Retail Active’s CEO, Julian Chamberlain said: “This is a great opportunity to have a fantastic meal and to experience wonderful food in some of the most prestigious restaurants in the world.
“You will be treated just like any other guest – but secretly you will be making notes on your experience and treatment.

“All we ask is for an accurate and meaningful report, which will provide inside information on the standards of service and quality of food and drinks.

“You will have a great time and help to improve customer service.”

If this doesn’t appeal to you Retail Active offers mystery shopping in a wide variety of business sectors, from high street fashion and luxury holidays to coffee shops and fast food operations.

Retail Active is one of the UK’s leading Mystery Shopping and Brand Audit companies and has prestige partners in the Automotive, Food and Drink, Government, Hotels, Leisure, Retail and Travel sectors.

If you would like to become a mystery shopper, join us by completing the online application at www.retailactive.com

Retail Active - We are hiring!

Account Manager – Excellent Salary and Prospects

Retail Active the leading Brand Audit and Mystery Shopping Company is growing fast and we are looking for exceptional people to join us.

We’re looking for dynamic and passionate individuals who are used to working in a fast paced professional environment.

As Account Manager you will have outstanding presentation skills with the confidence to deliver our unique research in a compelling way. Primarily, you will be responsible for forging solid relationships with clients at all levels, providing them with key insights that will make a meaningful difference to their business performance.

In this role you be responsible for delivering new successful customer experience programmes, giving you unrivalled exposure to some of the world’s best known businesses. Previous experience of mystery shopping and brand auditing is essential, as is having a clear understanding of retail and hospitality environments. Operations Management experience would be extremely advantageous to your application.

This is a unique opportunity to join a highly regarded company with exciting opportunities for the successful applicant.

If you have the relevant background and would like to apply, please send your CV with covering letter to info@retailactive.com stating why you believe you should be considered for the job.