Proofreaders Required

We are currently searching for experienced freelance proofreaders to expand our highly regarded Quality Assurance team.

Retail Active is the leading British Mystery Shopping and Brand Audit Company and as one of our proofreaders, you would be working closely with us to resolve any identified queries in an accurate and timely manner.  You will report to our Quality Assurance team leader and work with our Head Office team to sense-check and proofread reports generated from our mystery shopping jobs.

Our perfect proofreader would have meticulous attention to detail and an excellent understanding of the English language.  In addition, you should be available to work a minimum of 12-16 hours per week.  Our flexible working hours means that you can fit work in around your schedule, but we are currently prioritising those that can work full-time office hours and those that are available weekends or evenings.

The key responsibilities of our freelance proofreaders include:

•    Amending secret shopper reports to conform to our ethics policy.
•    Working with the Quality Assurance team to bring any queries to resolution.
•    Diligently proofreading mystery shopper reports and validating visits.
•    Working with the Operations team to ensure that any recurring problems are brought to light and resolved.

Retail Active is one of Europe's leading mystery shopping companies and we are looking for honest, accurate and reliable people to help us make a real difference.

 If you have the experience and skills to join us as a Freelance Proofreader, please contact Michelle by email at shoppersupport@retailactive.com for further information.

Retail Active Supports Movember

Being a Mystery Shopping Company we have a lot to say to our clients about how to engage their customers. We believe that a customer who is engaged and invested in your business (and this is basically true no matter what business you are in), is a customer who will stand by you. We don’t just mean that they’ll keep purchasing your product either; a good customer is like a good friend, and if you’re good to them they will move heaven and earth to help you, not because of what you’ve done for them but because they believe in you. So of course we hope you feel like we’re doing right by you, because no matter whether you’re a client or a Mystery Shopper you are incredibly important to us, we couldn’t do what we do without you.

Of course you might be justified for asking “What’s with the sudden love in?” well let me tell you. We’re about to talk to you about our beliefs, feelings, and a sterling cause which really knows how to engage you on a personal level. As a mystery shopping company what we tend to talk about is Mystery Shopping, Brand Audits, customer satisfaction surveys and the like. We really don’t talk about our beliefs and passions, we don’t know about other Mystery Shopping Companies (or indeed other companies generally), but talking about our beliefs always seems a little odd. Isn’t it something for the individual rather than a large company? Well of course it is, but it doesn’t mean that we can’t pull together to make a worthwhile difference, and throughout Movember we’re going to be trying to do just that.

For those who don’t know, the Movember Foundation is a charitable initiative aiming to raise funds and awareness for men’s health (specifically prostate and testicular cancer). During November each year they are responsible for the sprouting of moustaches on thousands of men’s faces in the UK and around the world. Each participant (a Mo-Bro) starts November clean shaven and grows a moustache over the course of the month. They essentially becoming a walking talking advertisement for Movember (talk about knowing how to use word of mouth to engage your audience). You can find more about them on their website. Here at Retail Active we’ll be getting together to support Movember and hopefully gather a fine collection of distinguished moustaches. So whether you come to us for Mystery Shopping Jobs, to keep your customer service in tip-top shape, or have just stumbled across this blog, we hope you’ll keep following us through Movember and perhaps even join us as a Mo-Bro!

Retail Active IT Development

Here at Retail Active we believe that reliability is at the core of our Mystery Shopping business. From every aspect of our work at the office, the vetting process for those applying for Mystery Shopping Jobs, and the hard work of our Quality Assurance team, we know that we’re giving the right results 100% of the time, a fact that is well received by our clients. Of course our approach to the technology we use to support our Mystery Shopping is exactly the same; we know its good (probably the best of any Mystery Shopping Company around) but because we rank reliability over quickly adding the bells and whistles we don’t get to announce exciting new features all that often.

The focus is always to keep our quality high, and almost all of development goes into new ways to improve the delivery of our core business (Mystery Shopping, Brand Audits, etc).

However, once in a while it’s good to give a nod to the extremely hard work of our IT department, recently they have been working flat out to release a load of updates which make certain aspects of our system quicker and easier to use but have probably been overlooked by most of our users. They’ve also been working on some big changes behind the scenes. All of this is in preparation for some big new features that we’ll be releasing over the next few months which we think everyone is going to be pretty pleased with. They don’t have bells and they certainly don’t have whistles, but we think that they’ll make such a difference to our clients that you’ll soon wonder how you ever lived without them.

We’re really excited about these releases and are confident that other Mystery Shopping Companies will be looking to emulate them. But at the end of the day nothing can emulate the extremely hard work of our IT department that has gone into making our system the best and most reliable Mystery Shopping system around.

Why choose Retail Active – Automotive Mystery shopping

Retail Active is the market leader of British mystery shopping companies and we also have strong roots in brand auditing, with numerous clients in several sectors.  Like our secret shopping reports, our audit reports are a snapshot of how businesses are performing, but they go one step further in to checking how compliant they are to company standards and what facilities are in place.

With years of experience as the leading brand auditing and mystery shopping company, Retail Active knows many of the problems that arise from running franchise operations.  Our audits highlight issues such as non compliant signage, inferior customer environments and incorrectly displayed POS; all of which could affect customer experience and sales.  Through a regular mystery shopping and auditing procedure, we can help save clients money.  We do this by ensuring that service and premises are maintained to a higher consistent standard throughout the franchise.

We have an International team of auditors who are detail conscientious, articulate and work to an exacting standard.  Retail Active provides a brand auditing and mystery shopping service throughout Europe, completing thousands of assignments each month to test service, quality and brand compliance.

We liaise with our clients to understand the emphasis of their audits, before preparing a custom audit programme to support their needs.  At Retail Active your Brand Audit will be completed perfectly, precisely and in a timely manner.

If you wish to enquire about the services Retail Active can provide, please email info@retailactive.com

If you are interested in becoming a brand assessor, please click through for more details on positions available.

If you are looking for mystery shopping jobs, or are looking to become a secret shopper, please sign up through www.retailactive.com.