Service Hero of the Month - October 2012

We are pleased to present this month’s Service Hero; Daniel, a valued member of Timpson, who works at their Fenchurch Street Station store in London, United Kingdom.

Daniel's hard work, dedication and enthusiasm for the brand he represents were evident during recent visits to Timpson, Fenchurch Street Station. His passion for great service and expert knowledge has helped his customers make the right choices for repairs and product purchases. We have received outstanding praise from customers regarding their experience, specifically stating that their opinion of the brand has been positively influenced as a direct result of Daniel's great advice and guidance.

To nominate someone who you feel should be recognised for their excellent Customer Service skills, please email shoppersupport@retailactive.com with your nominee’s name, the company they work for and the reasons for your nomination. Please also include your details so that we can get in touch regarding your nomination, in case we need some more information.

Remember, your nominee doesn’t have to be from one of your mystery shopping assignments and you don’t have to be working for our mystery shopping company to nominate someone.
If you would like to find out what Retail Active can do to improve Customer Service and Customer Experience in your stores, please contact info@retailactive.com.

Thank you to all of our Mystery Shoppers

Retail Active is the most innovative of all of the UKs Mystery Shopping companies, but we know that a lot of our great reputation is founded on the hard work of our mystery shoppers all over the globe.  With that in mind, it’s that time again – time to say a brief Thank You to our star Mystery Shoppers.

Thank you to Pauline from Berkshire:
Your help on our recent Shop-a-long project has been FANTASTIC and your willingness to help out at the last minute is always appreciated.

Thank you to Julie from Cornwall:
You are so happy to travel for us to mystery shopping jobs in the depths of Cornwall and always complete reports to a fantastic standard – you’re a true credit to the team.

Thank you to Martin from Bristol:
Even though you don’t drive, you’ll hop on a train for us for visits around your area and still manage to get home and have your reports online in good time – your dedication to work is admirable.

Thank you to Jill from East Sussex:
A new addition to the panel, you’ve already made a name for yourself within the scheduling team as friendly, reliable and, most of all, patient! 

Thank you to Melanie from Norfolk:
Another new recruit who has made their name with last minute visits being completed to a very high standard with great reportage – thank you, Melanie.

Last but not least...
A HUGE Thank You to every one of our Mystery Shoppers worldwide – we truly appreciate your hard work and dedication.  Without you, we would not be the UK's leading Mystery Shopping and Brand Auditing company.  You can join us as a mystery shopper, or see what we can do for you as a company, at www.retailactive.com.

Jet Setting with Retail Active

We always look to soar above and beyond expectations for Mystery Shopping companies and sometimes, we need to take that literally.  We are looking for Mystery Shoppers who are frequent flyers and would be available to complete secret shopping visits at airports worldwide.  We have regular air side visits available for many interesting, varied clients.

Retail Active are the UK's leading Mystery Shopping and Brand Auditing company and being one of our growing panel of secret shoppers you can reap its rewards;

•    Get paid for shopping with the best Mystery shopping company out there.
•    Eat in the world’s finest restaurants and stay at the world’s best hotels.
•    Improve Customer Experience and service through our innovative reporting process.
and...
•    Earn some cash for your holidays, whilst you’re in the Departure Lounge!

We have visits available at all main UK airports, so if you’re already a Retail Active Mystery shopper, please do let us know if you’re a frequent flyer by emailing shoppersupport3@retailactive.com.  If you’re new to Mystery Shopping, we would love to have you on board; please sign up at www.retailactive.com .  Air side visits are available online but if we know you are a frequent flyer, you can be offered Airport Mystery shopping jobs direct to your email without waiting for notifications!