Video Mystery Shopping

Four compelling reasons to use Retail Active Video Mystery Shopping:

1) Customer Experience
See your business from the customer’s perspective – literally.  With Video Mystery Shopping, you can ensure that your company standards are adhered to and that your customers' experiences are of a similar high standard, whichever location they visit.

2) Training
Video Mystery Shops can bring a whole new dimension to your current training programme.  With a DVD of perfect service at your stores, you are not restricted to just telling your staff what excellent service is - you can actually SHOW them.

3) Management
No matter what product or service your company provides, service is always a high priority.  Using undetectable, covert recording techniques, Video Mystery Shopping gives you the facility to monitor and manage your business as never before.

4) Quality
Before undertaking assignments, our Mystery Shoppers are checked and briefed as to the requirements of each project.  The recordings are received by us within a matter of hours and they are put through our exacting Quality Assurance measures, checking video and audio quality, adherence to the brief and reporting accuracy.

We can provide online streaming of Video Mystery Shopping footage or we can have footage recorded on CD or DVD for distribution.  An accompanying written report is always an option and this will always be checked against the recording before both video and report are made available on our online portal.

Whether it’s for a new programme or in addition to a programme you are already running with us, Video Mystery Shopping can bring a whole new element to your business.  Please contact us for a demonstration or for further information, through info@retailactive.com or by calling 01235 438 413.  Retail Active is one of the leading Video Mystery Shopping companies.

If you are an established Video Mystery Shopper, please let us know through shoppersupport@retailactive.com, or you can update your Shopper Homepage with details of the equipment that you own so that we can match you up to our clients’ requirements and ensure that Video Mystery Shopping jobs are available to you.

Networking, networking...

Retail Active is the one of the leading Mystery Shopping companies in the UK and certainly the most innovative.  We only stay this way by listening to our clients, providing tailored Mystery Shopping and Brand Audit services and by staying in contact with our Mystery Shoppers and listening to their needs and wishes. 

One of our Mystery Shoppers' number one requests is to stay up-to-date with visit releases online.  With our bespoke job allocation system, visits are notified to our eligible shoppers within a set radius of their home address. Often, Shoppers want to know about what’s happening across the UK; maybe they are looking to travel for us, picking up a number of assignments for their favourite brands or maybe, they are holidaying in a different area and want to re-coop some of their expenses.

You can stay up to date with visit releases, office news and urgent Mystery Shopping jobs online at www.twitter.com/retailactive, and you can network with us by searching for Retail Active on Facebook.

What it takes to be a Mystery Shopper...

Have you ever wondered how businesses’ make decisions?  A growing number of household names are turning to the services of the Mystery Shopper.  The nature of a Mystery Shopper?  You need to have a good memory, be observational and have good writing skills.

A mystery shopper needs to be committed, able to work to a strict or tight deadline, be enthusiastic and reliable.  Every assignment that we schedule is going to provide useful and often decision making information to our clients.  We need Mystery Shoppers who can complete visits for us, with a very objective approach.  Completing an assignment will provide a customer’s insight into the approach and service that it provides.  

The emerging trend in our clients’ portfolio of requests is the Video Shop.  An accurate account of the Customer Service experience received in their business.  Shoppers completing video mystery shopping jobs are becoming more technical and proficient at covert operations.

So, do you have what it takes?  Ready to document and share your shopping experiences?  Why not sign up and start mystery shopping through www.retailactive.com; the home of one of the leading UK Mystery Shopping companies.