1) Customer Experience
See your business from the customer’s perspective – literally. With Video Mystery Shopping, you can ensure that your company standards are adhered to and that your customers' experiences are of a similar high standard, whichever location they visit.
2) Training
Video Mystery Shops can bring a whole new dimension to your current training programme. With a DVD of perfect service at your stores, you are not restricted to just telling your staff what excellent service is - you can actually SHOW them.
3) Management
No matter what product or service your company provides, service is always a high priority. Using undetectable, covert recording techniques, Video Mystery Shopping gives you the facility to monitor and manage your business as never before.
4) Quality
Before undertaking assignments, our Mystery Shoppers are checked and briefed as to the requirements of each project. The recordings are received by us within a matter of hours and they are put through our exacting Quality Assurance measures, checking video and audio quality, adherence to the brief and reporting accuracy.
We can provide online streaming of Video Mystery Shopping footage or we can have footage recorded on CD or DVD for distribution. An accompanying written report is always an option and this will always be checked against the recording before both video and report are made available on our online portal.
Whether it’s for a new programme or in addition to a programme you are already running with us, Video Mystery Shopping can bring a whole new element to your business. Please contact us for a demonstration or for further information, through info@retailactive.com or by calling 01235 438 413. Retail Active is one of the leading Video Mystery Shopping companies.
If you are an established Video Mystery Shopper, please let us know through shoppersupport@retailactive.com, or you can update your Shopper Homepage with details of the equipment that you own so that we can match you up to our clients’ requirements and ensure that Video Mystery Shopping jobs are available to you.
