Competition on the high street is fierce. Not only do high street retailers have to compete with their neighbours, they also need to ensure that their products and services can rival those available online at the click of a button. In a world where convenience is often the determining factor in customer’s decisions, the high street is often overlooked.
It is no surprise that service is what makes customers return to high street stores. When you can get the same product online for a similar price, the personal experience is key. Here at Retail Active, the UK's leading and most innovative mystery shopping company, we strive to aid help clients improve service standards and customer experience. Our mission is to help them become the leader in their field – the brand customers think of first.
Our unique team of mystery shoppers are vetted and trained, before being allocated assignments and mystery shopping jobs. Our Quality Assurance Team are online at all hours of the day to receive reports, ensure that reports are delivered accurately and on time; and that our standard of excellence is maintained.
Considering all options for mystery shopping companies, we are large enough players that we can accommodate any number of stores across the UK and further afield but we have a small company mentality which values client relationships. We are always hands on and we maintain a personal, genuine interest in each of our clients.
If you wish to enquire about the services Retail Active can provide, please email info@retailactive.com or call us on our new number; 01235 856 575.
If you are interested in becoming a mystery shopper with us, you can apply online via our Shopper Academy at www.retailactive.com
View previous “Why choose Retail Active?” posts on;
Automotive Mystery shopping
Hotel Mystery Guest programmes
