Mystery Dining

Retail Active is at the forefront of UK mystery shopping and brand auditing.  We already provide an insightful and powerful mystery dining service to our clients in the Hospitality industry and the Dining sector. We check customer service, guest satisfaction and quality, as well as providing key information to support marketing and operational decisions.

Just like all of our mystery shopping programmes, all of our mystery dining programmes are bespoke, client focused and designed to allow our clients to drill down and interrogate our innovative and objective reporting.

We know your industry; we’ve spent our lives working in it.  A Retail Active mystery dining programme could help to accelerate sales, motivate, train staff and turn complaints in opportunities.  From fast food to fine dining, every company needs to know where their service could improve and they deserve to know where they are excelling – information that mystery shopping companies like Retail Active can provide.

Our mystery diners are reliable and dedicated.  Before being allocated dining and hospitality mystery shopping jobs, they are trained and vetted to ensure they have the skills necessary to provide accurate feedback.  Our mystery shoppers can provide a objective report only hours after visiting a location and our Quality Assurance Team are online daily and at all hours, to ensure the reports are sent to you on time and the information is accurate. 

To learn more about the prestige mystery dining services we offer, please call us on +44 (0)1235 856575 or contact us via email; info@retailactive.com

If you are interested in starting to mystery dine with us, you can apply online via our Shopper Academy at www.retailactive.com

View previous, “Why choose Retail Active?” posts on;

Automotive Mystery shopping
Hotel Mystery Guest programmes
High Street Mystery shopping

Welcome to Mission Control

 

Retail Active is a fast growing business and at long last we have moved to our new dedicated office aptly named, ‘Mission Control.’

Having dedicated office facilities has enabled us to develop our own, special culture further.  Working as a close team gives us a feeling of pride and a deep sense of mission.

Here’s what some of the team have to say:

“The team are becoming stronger.  We are working together so much better now that we are in one building, rather than split across several offices.  We support each other at every stage of the way!”
Jo – Completion

“The updated technology is a real bonus – we now have the same Wi-Fi that NASA use and we still have great facilities being installed, like the Video walls.  We were restricted by our office before; now the sky is the limit.”
Michelle – Quality Assurance

“It has meant that we now have increased visibility across our business.  Our back of house and scheduling teams can now understand our client’s perspective and the Account Managers have a greater awareness of our Mystery Shopping community.”
Charlotte – Operations

To find out why we are one of the UKs fastest growing Mystery shopping companies and ask what we can do for your company email info@retailactive.com.  

If you are looking to join us as a Mystery shopper, you can join online via our Mystery Shopping Academy at www.retailactive.com