Data Processor Vacancy

Data Processor - Salary: 16k - 17k
Hours of work: 9.00 - 17.30 Monday to Friday
Harwell, Oxfordshire

Retail Active Mystery Shopping is growing fast and we are looking for a Data Processor to join us at our Head Office in Harwell, Oxfordshire.

We have an exciting IT opportunity for a highly motivated individual to join our Operations team designing forms for deployment to the internet through our proprietary system. The successful applicant will report to the Operations Manager. You will be a motivated and energetic individual, used to working in a fast paced environment and delivering results.

Our Operations team is responsible for delivering bespoke Mystery Shopper research that contributes a meaningful and lasting difference to our client's business performance. This is an environment where we work to tight deadlines, ensuring the standard of service we provide our Secret Shoppers and Clients is second to none.

Accuracy and diligence are essential competencies, as is the ability to analyse and interpret research data. You will have a strong understanding of Microsoft Excel, be IT literate and have a keen eye for detail. Experience with CSS is desirable though not essential.

While this role is predominately focuses on creating data input forms, you will also be involved in developing new creative projects on a regular basis. We will look favorably on those applicants that can demonstrate their abilities in other IT areas outside of data input.

Your responsibilities will include:

• Working with our proprietary system, you will design bespoke forms for deployment for the internet to meet client Mystery Shopping Programme requirements
• Input research data to the Retail Active System
• Determine client facing dashboards, enabling clients to see accurate and meaningful research data at a glance
• Work closely with Client Account Managers, interpreting their needs to ensure clients receive an exacting level of service at all times
• Provide support and guidance to all the Allocation team so that projects can be implemented smoothly and effectively
• Develop bespoke demonstration websites for clients where required
• Meet implementation targets and deadlines
• Work with other members of the IT team to ensure the department works smoothly and effectively

Retail Active is a fast growing mystery shopping company, there is plenty of scope for those with drive and ability to develop their career to the highest level. This great opportunity to join a fast paced team that thrives on success.

If you would like to apply for the position of Data Processor, send your current CV, stating your qualifications and experience to info@retailactive.com . Please include a cover letter setting out why you should be considered for this role.

Retail Active is one of Europe's leading Mystery Shopping Companies and part of the Sequential Solutions Group.

We're Hiring

Mystery Shopper Scheduler - Salary: 16k - 17k

Hours of work: 9.00 - 17.30 Monday to Friday

Harwell, Oxfordshire

Retail Active Mystery Shopping is growing fast and after several high profile client wins we are looking to grow our Oxfordshire based team.

We have an exciting opportunity for a highly motivated individual to join our Allocation team as a Mystery Shopper Scheduler.

The successful applicant will report to the Mystery Shopper Team Leader and will be a motivated and energetic individual, used to working in a fast paced environment and delivering  results.

Our Allocation team is responsible for ensuring that each of our exciting Mystery Shopping assignments is completed to standard and on time. This is an environment where we work to tight deadlines, ensuring the standard of service we provide our Mystery Shoppers and Clients is second to none.

While this role is predominantly focused on allocating assignments, you will also be involved in developing our mystery shopper community and in the implementation of new projects.

Your responsibilities will include:

• Using the Retail Active Mystery Shopper allocation system to fill assignments
• Telephone shoppers to pre-qualify their eligibility to undertake Mystery Shopping Jobs
• Call Shopper to brief them on assignment details and job requirements
• Work with our Quality Assurance team to ensure that secret shopping visits are completed to standard
• Meet allocation targets and deadlines
• Work with other members of the allocation team to ensure the department works smoothly and effectively

Retail Active is a fast growing company. There is plenty of scope for those with the drive and ability to develop their career to the highest level. This is a great opportunity to join a fast paced team that thrives on success.

If you would like to apply for the position of Mystery Shopper Scheduler, send you current CV, stating your qualifications and experience to info@retailactive.com . Please include a cover letter setting out why you should be considered for this role.

Retail Active is one of Europe's leading Mystery Shopping Companies and part of the Sequential Solutions Group.

Freelance Proofreader Required

Retail Active the leading Mystery Shopping and Brand Audit Company is looking for experienced freelance proofreaders to join their quality assurance team.

The role requires you to liaise closely with our mystery shoppers to resolve any queries identified in a timely and accurate manner. Working with the head office team there will be a requirement to seek further information and possibly make a final edit to reports where appropriate to do so.

It is critical that you have an excellent understanding of the English language and meticulous attention to detail.

The key responsibilities enjoyed by our freelance proofreaders include:

• Diligently proofreading mystery shopper reports and evidencing their visit.
• Contact with shopper to resolve proofreading issues.
• Amending report as required in accordance with our ethics policy.
• Feeding back key information to our Operations team in order to avoid the recurrence of any identified issues.

Retail Active announced a 67% increase in business over the past year and 2012 is set to be the busiest yet.

Julian Chamberlain Managing Director of Retail Active commented, "Our proofreaders play a critical part in ensuring the quality of customer experience reports meets our exacting standard. It is a fascinating job where people can select the hours of work to meet their own lifestyle. Every report is diligently checked before sending to our clients. It's very rewarding knowing that the feedback you are checking will be considered at the highest level."

If you have the skills and experience to join us as a Freelance Proof Reader please contact Jo Jarvis by email at jo.jarvis@retailactive.com.

Retail Active is one of Europe's leading mystery shopping companies. This next year will see Retail Active assessing the service experience of over 150 of the UK's leading high street brands. Join us and help make a difference.

Network Rail Appoints Retail Active as its Mystery Shopping Partner

Retail Active, one of Europe’s leading mystery shopping companies has been appointed to operate Network Rail’s 'mystery shopper ' customer service evaluation programme.

The research will take place at 17 of Network Rails prestigious stations throughout the UK with the purpose of identifying strategic opportunity to enhance the sales and service at over 550 businesses and 150 leading high street brands.

Retail Active will operate ‘Service Excellence’, which aims to evaluate and improve existing customer service standards.

Julian Chamberlain Managing Director of Retail Active stated that the Oxfordshire based secret shopping company competed against a shortlist of three other leading research companies. ‘We are delighted to have been awarded this business and look forward to making a meaningful and lasting difference to Network Rails business objectives.

Retail Active is growing fast and I am confident that our ability to deliver this project with flawless execution meant that we are the right choice all along. Our performance last year has outperformed all expectations and 2012 is set to be our most exciting yet.

Working with Network Rail enables us to showcase our true capabilities as the leading Mystery Shopping and Brand Audit Company. We will be assessing customer service to keep customers coming back. Our regular evaluations and feedback will help Network Rail to develop and maintain good customer service practices with their business partners for years to come."

Retail Active is part of the Sequential Solutions Group and the leading Mystery Shopping Company in the UK. Each year tens of thousands of secret shoppers visit businesses throughout Europe to test their service and customer experience.

Calling All Shoppers

Retail Active the leading Mystery Shopping and Brand Audit Company is looking for thousands of new recruits to join them.

If you would like to eat, shop and experience some of Europe’s best known brands and attractions then why not join us. Becoming a Mystery Shopper is great fun and above all you get the opportunity to make a real and lasting difference to the standard of service being provided. There are thousands of mystery shopping jobs available all over Europe and throughout the UK.

Becoming a Secret Shopper is free and you will be paid for each assignment. Many assignments will require you to test food and drink or buy purchases that you are able to keep.

Retail Active announced a 66% increase in business over the previous year and 2012 is set to be the busiest yet. Julian Chamberlain Managing Director of Retail Active commented, “I can’t think of anything more rewarding than experiencing the service of leading high street brands, knowing that the feedback you give will be considered at the highest level. The insight that our secret shoppers provide is invaluable and more and more companies are signing us to help them improve their business proposition.

This next year will see Retail Active assessing the service experience of over 150 of the UK’s leading high street brands. Join us and help make a difference.

Retail Active is part of the Sequential Solutions Group and a leading mystery shopping company operating throughout Europe.

Refer a Friend

The UK's leading Mystery Shopping Company and Brand Auditing services provider, Retail Active, is buzzing already about 2012. This year looks to be the busiest yet with new projects and fantastic Mystery Shopping opportunities for all registered Mystery Shoppers. But all this additional work mean more Mystery Shoppers ar required!

Retail Active launched the Refer a Friend scheme just at the end of 2011 to reward our loyal shoppers. The idea being that all shoppers who refer a friend or family member to register with Retail Active, get entered into a weekly draw to win £50 worth of Amazon vouchers! The best part is that the friend or family member also gets entered into the prize draw.

Retail Active are continually looking for more and more talented individuals to join the team and start working with us. With thousands of Mystery Shopping Jobs available each month, 2012 is going to be our busiest yet and the team at Retail Active are waiting to welcome you on board.

Mystery Shopping activity can be anything from retail store visits with purchases, to a nice meal for two at a fancy restaurant. Whatever you are interested in, Retail Active has the job for you. Mystery Shopping is a great way to supplement your income, but also gives you a chance to have your say on the key areas consumers are concerned with. Make sure you have your say, and sign up today!

For more information and details on the Refer a Friend scheme, or to become a Mystery Shopper - Visit our website at www.retailactive.com and register today!

82% of Shoppers Feel Ignored?

A recent survey conducted by Retail Active, a leading Mystery Shopping Company and Brand Auditing Service Provider has given us new insight into our main gripes as consumers about customer service on the high street.

82% of people questioned, agreed that the one thing they find more annoying than anything else when shopping is being ignored by staff. The general feeling is that people in the UK are getting more and more expectant that the service in our high street shop will be poor. Worryingly Retail Active's Mystery Shoppers agree that a poor service expectation is becoming the norm.

Julian Chamberlain, Director at Retail Active comments. "This survey is a really worrying result. We work hard with our clients to understand exactly how consumers feel about shopping in their stores or restaurants. Over 90% of consumers cite that service staff can affect the mood of the shopper. The smallest gesture can change the perception of the store, product and eventually the Brand. It was a wise man that said 'people buy in to people' , and its true. A smile or some eye contact whilst serving, although it seems so obvious can make such a difference."

If you are keen to have your say and help create a united front on Customer Service that Retail Active is looking for more Mystery Shoppers to join them in 2012. With more Mystery Shopping Jobs available then ever before, 2012 is really the time to sign up. For more information on how to apply, or if you are keen to employ a  Mystery Shopping Programme then please visit the website at www.retailactive.com.