Retail Active Becomes Official Supporter of National Customer Service Week

At Retail Active we are so passionate about delivering outstanding customer service that we decided to become an official supporter of National Customer Service Week, which takes place all over the UK between 6th and 12th October 2008.

We are positively fanatical about standards and customer service and are driven to help others to achieve flawless execution of their brand and business. Supporting National Customer Service Week is a fantastic opportunity to help raise awareness of customer service and the vital role it plays within business.

The leisure, retail and hospitality sectors are becoming increasingly competitive with customer service becoming a key battleground for success. Retail Active is the fastest growing Mystery Shopping Company in the prestige business sector and by working with you we can help increase customer satisfaction. The Retail Active approach is focussed to help boost sales performance and build staff competence, resulting in increased profitability.

The Retail Active Mystery Shopping service helps identify the gap between what you want to deliver and the actual experiences your customers receive.
Retail Active develops world class Customer Service Mystery Shopping and Training Programmes. Our award winning approach helps determine the key reasons why customers are satisfied or dissatisfied with the service and experience you provide. We help build a clear picture of the trends and opportunities to help establish a clear lead ahead of your competitors.
There are over 1,000 UK businesses and organisations joining in the celebrations for National Customer Service, for details about how you can join us in supporting this exceptional event visit www.nationalcustomerserviceweek.com

National Customer Service Week is promoted and supported by the Institute of Customer Service, an independent professional organisation for customer service.