Hamleys Instruct Retail Active

When the finest toy store in the world was looking for the best mystery shopping company in the world - they chose Retail Active, of course!

Julian Chamberlain, Managing Director at Retail Active comments, " We are all excited here at Retail Active about the addition of Hamleys to our client portfolio. This is a period of growth for Hamleys as they expand globally, and we want to be part of that journey to support them in ensuring the 'High Hamley Standard' is upheld in every store. Hamleys has always been a magical place for people of all ages and we recognise the importance of this brand to understand its customer experience."

A much loved favourite for children and adults alike - the London based Toy department store is going from strength to strength and on a journey of growth.

Retail Active is pleased to be working with Hamleys on their Mystery Shopping programme, which focuses on customer service, demonstrations, product availability and of course the overall experience.

Satisfied customers are a company's best asset. If you are in business and need to understand your customers better visit www.retailactive.com or email us for more information about starting a programme. We specialise in Brand Auditing, Mystery Shopper programmes and are one of the leading mystery shopping companies. We are passionate about the service we provide and strive to deliver excellence in everything we do.

If you would like to be a mystery shopper sign up at Retail Active.

Happy Christmas

Leading UK based Brand Auditing and Mystery Shopping Company, Retail Active, is getting ready for Christmas! A notoriously busy time of year for all of us in the Retail Industry and this year the pressure is even greater. Thanks to a very successful 2011, November and December will prove to be very busy for the Retail Active Team.

This means more Mystery Visits are available than ever before, so keep your eyes peeled for those exciting Mystery Shopping Jobs and get in touch if you would like to register with us. Why not tell a friend and get them to register too!!

Christmas is a crucial time for everyone in the Retail, Hospitality and leisure sectors, but with the current economy under pressure - there will be a big focus on trading results this year. More and more businesses are coming to Retail Active to experience our unique approach and focus on commercial improvements.

Running a Mystery Shopping programme is a compelling way to measure how staff interact and engage with customers, giving powerful and meaningful customer insight.

Julian Chamberlain, Managing Director at Retail Active says - Our carefully selected and profiled Mystery Shoppers give our valued clients unique visibility at the customer end of their business. It is at busy times, such as Christmas that successful operators embrace customer engagement to achieve the profitability levels required to sustain their businesses. British consumers will continue to shop in these hard times, but they will only go where they feel the custom is valued.

Customers are a company's best asset; to understand yours better this Christmas visit www.retailactive.com or email us for more information about starting a programme.

Land Securities contract Retail Active

As one of the UK's leading Brand Auditing and Mystery Shopping Companies - Retail Active, is proud to be working with leading Shopping Centre and commercial property developer, Land Securities.

Recently the two companies came together to discuss the opportunities to develop a best in class customer experience programme to take place at Land Securities Shopping Centres across the UK. A unique programme has been developed to assist Centre Management in delivering a world class customer experience.

Julian Chamberlain, Managing Director of Retail Active comments, "Land Securities are really leading the way when it comes to delivering a great shopping experience in the UK. They are dynamic and instrumental in bringing the shoppers into towns and cities across the country and assisting our economy. We are really pleased to be working with Land Securities and look forward to delivering their unique programme.

With such an impressive portfolio of centres throughout the UK this project enables our carefully selected and profiled Mystery Shoppers to provide invaluable feedback whilst participating in something they really enjoy doing. Retail Active is a Mystery Shopping Company that is keen to play its part in developing even more Mystery Shopping Jobs for our valued panel.

Many major cities have undergone a transformation in recent years, including Birmingham, Liverpool and Leeds. In part Shopping Centres have revolutionised the shopping experience and brought together all those key aspects of a good day out!

Engaging with your customers has never been more important; find out how retail Active can make a real difference to your business visit www.retailactive.com or email us for more information about starting a Mystery Shopping programme.

Mystery Shopping & helping to reduce Under-Age Purchasing

The UK's leading Brand Auditing and Mystery Shopping Company, Retail Active, has been making a fuss over under-age purchasing.

Unfortunately the UK is notorious for enabling teens and young people access to products and substances that are dangerous and can damage their health. Here at Retail Active we are working with retailers , conducting mystery shopper visits to identify how compliant their staff are on checking the identification of young shoppers.

A recent survey identified that just under 10% of 12 year old have had at least one drink. But a year later at age 13, that has nearly doubled to 19%. Most scary of all is that at age 15 more than 50% will have had an alcoholic drink at least once.

Together with our core team of mystery shoppers we have united to ensure that it will become harder and harder for young  people and teenagers to make purchases of alcohol, tobacco and potentially dangerous equipment such as Knives and glue. We have created unique mystery shopping jobs that purely check the compliance of retailers in asking for identification from ANYONE who looks to be under-age.

Julian Chamberlain, Managing Director of Retail Active comments, "we have a duty to our younger generations to protect them and speaking as a father I am whole heartedly behind any programme that looks to improve under-age identification. Here at Retail Active retailers can use mystery shopping as a tool to train and monitor their staff. After all selling these products to under-age shoppers in an illegal activity and identification needs to be enforced".

Retail Active is one of the best known Mystery Shopping Companies and operates throughout the UK and Europe.