The Scope Of Mystery Shopping...

One of the questions that we are asked all of the time, both by clients and by mystery shoppers, is if we just go to retail shops.  Mystery shopping is a field with tremendous depth and there are a myriad of different applications that some never consider so the answer every time, is a resounding NO!

So, what else is there but retail shops?

•    Telephone services – we can access helplines, contact lines and customer support services via our state of the art call recording system.
•    Hotel mystery guests – we have mystery shoppers who are always available to stay away from home and to give impartial feedback on their experiences. Click [here] for more information.
•    Websites – you can request one of our trained and accurate assessors to look over your company website and test your facilities.
•    Mystery dining – our mystery diners deliver reliable and valuable customer feedback on a range of venues and menus across the UK.
•    Experience and recreation – from Theme Parks to Spas, it is often difficult to gain an impartial insight into performance.  We have mystery shoppers who are experienced in every sector and will be able to provide an unbiased judgement according to specific requirements.
•    Transport and Logistics – logistics and transport companies engage mystery shopping companies like Retail Active to measure performance, customer service and compliance.

And beyond...
There are innumerable different products and services provided across the world and if it’s not something we have, “Shopped” before, it is safe to say that we would be very interested in having discussions to see what we can do for you.  We are a, “Can-do” company and we encourage blue-sky approaches and if you can provide it, our mystery shoppers can access it.

If you are interested to see what we can do for your company, please email info@retailactive.com or you can call us at our new offices on 01235 856575.

We always have a variety of mystery shopping jobs available for reliable, dedicated mystery shoppers.  You can apply online via the Mystery Shopping Academy of Great Britain at www.retailactive.com.

A HUGE Thank You To All Of Our Mystery Shoppers...

A HUGE thank you to all of our mystery shoppers in the UK and beyond.  The past few months have seen us taking on new clients, expanding the services that we offer and we are even moving offices to accommodate our growing empire – we are fast becoming the market leader of all of the UK's mystery shopping companies!  None of this we could have done with you.  Thank you! 

Thank you to Sharon from Wiltshire:

Your name has been given to us as a star shopper on our Health and Vitality shop visits – we have had so many great reports on this project, so to have your name specifically mentioned is amazing.  Thank you!

Thank you to Shaun from West Sussex:

You took on two last minute jobs and completed them perfectly!  Our scheduler mentioned that you are always really nice, encouraging and you always go the extra mile to help out.  Thank you!

Thank you to Alex from Berkshire:

You have picked up a hard-to-allocate visit with important restrictions now, two months in a row – you have no idea how much we appreciate you!

Thank you to Kristinna from Cumbria:

Thank you to Neil from W Sussex:

Thank you to Christiana from Hertfordshire:

You have all gone FAR beyond the extra mile to help with our most recent video project.

Thank you to Jacqui from Bridgend:

You have always been a great member of our mystery shopping team and your recent Shopping Centre video was perfect and just what we were looking for.

Thank you to Richard from Hampshire:

You are adaptable, keen and dedicated and your enthusiasm is a breath of fresh air.  Thank you for all of your help!

Thank you to Philippa from Suffolk:

As always, you are happy to pick up mystery shopping jobs all across East Anglia and beyond and you always manage to fit our visits into your busy lifestyle – it is truly appreciated!

As always, we are delighted to admit that we would be nowhere without our mystery shoppers.

You can find out what we can do for your company, or join our mystery shopping team at www.retailactive.com

Why Choose Retail Active – High Street Mystery shopping

Competition on the high street is fierce. Not only do high street retailers have to compete with their neighbours, they also need to ensure that their products and services can rival those available online at the click of a button. In a world where convenience is often the determining factor in customer’s decisions, the high street is often overlooked.

It is no surprise that service is what makes customers return to high street stores. When you can get the same product online for a similar price, the personal experience is key. Here at Retail Active, the UK's leading and most innovative mystery shopping company, we strive to aid help clients improve service standards and customer experience. Our mission is to help them become the leader in their field – the brand customers think of first.

Our unique team of mystery shoppers are vetted and trained, before being allocated assignments and mystery shopping jobs. Our Quality Assurance Team are online at all hours of the day to receive reports, ensure that reports are delivered accurately and on time; and that our standard of excellence is maintained.

Considering all options for mystery shopping companies, we are large enough players that we can accommodate any number of stores across the UK and further afield but we have a small company mentality which values client relationships. We are always hands on and we maintain a personal, genuine interest in each of our clients.

If you wish to enquire about the services Retail Active can provide, please email info@retailactive.com or call us on our new number; 01235 856 575.

If you are interested in becoming a mystery shopper with us, you can apply online via our Shopper Academy at www.retailactive.com

View previous “Why choose Retail Active?” posts on;

Automotive Mystery shopping
Hotel Mystery Guest programmes

Considered Exit Interviewing?

Exit Interviewing is one of the most popular projects that we run, both for our clients and for our Mystery Shoppers. Where Mystery Shopping offers a snapshot of one customer’s experience, Retail Active Exit Interviews can gather several opinions from customers in a matter of hours. 

Exit Interviewing involves speaking with shoppers as they leave a store and filling in questionnaires with them about their experience, their opinions and their new purchases. 

We are looking for both new and experienced customer service Exit Interviewers to work with us on existing projects and to expand our current workforce of Interviewers, as we gain more and more business involving opportunities of this kind.

To be an Exit Interviewer you need to be dedicated, honest and reliable. Although, having Field Marketing, Exit Survey or Brand Auditing experience would be a definite plus! You need to be one of our team of Mystery Shoppers to be eligible, so please sign up at www.retailactive.com and tell us at  shoppersupport@retailactive.com why we should consider you to join our team. Whether you are just interested in Exit Interviewing or you are looking for additional opportunities to complete alongside your Mystery Shopping jobs, we would be delighted to hear from you!

Retail Active is one of Europe's leading Mystery Shopping Companies and conducts Brand Audits, Secret Shopping and Customer Satisfaction Surveys to over 170 companies in the UK and Europe.

Video Mystery Shopping

Four compelling reasons to use Retail Active Video Mystery Shopping:

1) Customer Experience
See your business from the customer’s perspective – literally.  With Video Mystery Shopping, you can ensure that your company standards are adhered to and that your customers' experiences are of a similar high standard, whichever location they visit.

2) Training
Video Mystery Shops can bring a whole new dimension to your current training programme.  With a DVD of perfect service at your stores, you are not restricted to just telling your staff what excellent service is - you can actually SHOW them.

3) Management
No matter what product or service your company provides, service is always a high priority.  Using undetectable, covert recording techniques, Video Mystery Shopping gives you the facility to monitor and manage your business as never before.

4) Quality
Before undertaking assignments, our Mystery Shoppers are checked and briefed as to the requirements of each project.  The recordings are received by us within a matter of hours and they are put through our exacting Quality Assurance measures, checking video and audio quality, adherence to the brief and reporting accuracy.

We can provide online streaming of Video Mystery Shopping footage or we can have footage recorded on CD or DVD for distribution.  An accompanying written report is always an option and this will always be checked against the recording before both video and report are made available on our online portal.

Whether it’s for a new programme or in addition to a programme you are already running with us, Video Mystery Shopping can bring a whole new element to your business.  Please contact us for a demonstration or for further information, through info@retailactive.com or by calling 01235 438 413.  Retail Active is one of the leading Video Mystery Shopping companies.

If you are an established Video Mystery Shopper, please let us know through shoppersupport@retailactive.com, or you can update your Shopper Homepage with details of the equipment that you own so that we can match you up to our clients’ requirements and ensure that Video Mystery Shopping jobs are available to you.

Networking, networking...

Retail Active is the one of the leading Mystery Shopping companies in the UK and certainly the most innovative.  We only stay this way by listening to our clients, providing tailored Mystery Shopping and Brand Audit services and by staying in contact with our Mystery Shoppers and listening to their needs and wishes. 

One of our Mystery Shoppers' number one requests is to stay up-to-date with visit releases online.  With our bespoke job allocation system, visits are notified to our eligible shoppers within a set radius of their home address. Often, Shoppers want to know about what’s happening across the UK; maybe they are looking to travel for us, picking up a number of assignments for their favourite brands or maybe, they are holidaying in a different area and want to re-coop some of their expenses.

You can stay up to date with visit releases, office news and urgent Mystery Shopping jobs online at www.twitter.com/retailactive, and you can network with us by searching for Retail Active on Facebook.

What it takes to be a Mystery Shopper...

Have you ever wondered how businesses’ make decisions?  A growing number of household names are turning to the services of the Mystery Shopper.  The nature of a Mystery Shopper?  You need to have a good memory, be observational and have good writing skills.

A mystery shopper needs to be committed, able to work to a strict or tight deadline, be enthusiastic and reliable.  Every assignment that we schedule is going to provide useful and often decision making information to our clients.  We need Mystery Shoppers who can complete visits for us, with a very objective approach.  Completing an assignment will provide a customer’s insight into the approach and service that it provides.  

The emerging trend in our clients’ portfolio of requests is the Video Shop.  An accurate account of the Customer Service experience received in their business.  Shoppers completing video mystery shopping jobs are becoming more technical and proficient at covert operations.

So, do you have what it takes?  Ready to document and share your shopping experiences?  Why not sign up and start mystery shopping through www.retailactive.com; the home of one of the leading UK Mystery Shopping companies.