At Retail Active we are so passionate about delivering outstanding customer service that we decided to become an official supporter of National Customer Service Week, which takes place all over the UK between 6th and 12th October 2008.
We are positively fanatical about standards and customer service and are driven to help others to achieve flawless execution of their brand and business. Supporting National Customer Service Week is a fantastic opportunity to help raise awareness of customer service and the vital role it plays within business.
The leisure, retail and hospitality sectors are becoming increasingly competitive with customer service becoming a key battleground for success. Retail Active is the fastest growing Mystery Shopping Company in the prestige business sector and by working with you we can help increase customer satisfaction. The Retail Active approach is focussed to help boost sales performance and build staff competence, resulting in increased profitability.
The Retail Active Mystery Shopping service helps identify the gap between what you want to deliver and the actual experiences your customers receive.
Retail Active develops world class Customer Service Mystery Shopping and Training Programmes. Our award winning approach helps determine the key reasons why customers are satisfied or dissatisfied with the service and experience you provide. We help build a clear picture of the trends and opportunities to help establish a clear lead ahead of your competitors.
There are over 1,000 UK businesses and organisations joining in the celebrations for National Customer Service, for details about how you can join us in supporting this exceptional event visit www.nationalcustomerserviceweek.com
National Customer Service Week is promoted and supported by the Institute of Customer Service, an independent professional organisation for customer service.
Tuesday 30 September 2008
Mystery Shopping amid the Credit Crunch
Just imagine for one moment the horror of having no customers visiting your business. Would you be satisfied that you have a successful venture? The answer is absolutely not!
Customers are critical to the success of every business, so it makes complete sense that the better you make the customer experience, the more successful your business will be. This is especially true in demanding times when all businesses are competing for every penny and every customer.
The current economic climate and Credit Crunch is a testing time where only the best companies will win. The unfortunate business reality is that your competitors are very similar to you. They will have a good location, a good product range, smart premises, easy parking and good staff. So the key to winning the loyalty of your customers is determining how you can persuade customers to come to your business rather than your competitors.
Mystery Shopping amid the Credit Crunch is more important than ever. This is not a time to ignore what your customers are thinking; it’s completely the opposite scenario. It is essential to understand your customer views and requirements so you can strategically outperform your competition and respond to customer requirements and trends. Never underestimate the importance of up to the minute real life customer information.
Retail Active (the mystery shopping company) develops world-class customer research programmes. These mystery shopping programmes help determine the key reasons why shoppers are satisfied or dissatisfied with the service and experience you provide. Retail Active helps build a clear picture of the trends and opportunities to help establish a clear lead ahead of your competitors.
The Retail Active service is bespoke for each client. They offer three levels of service.
· Mystery Shopping
· Mystery Shopping with the development of a bespoke in house training programme based on the consumer insight gained.
· Mystery Shopping with the development and delivery of a bespoke in house training programme based on the business intelligence gained.
Retail Active Mystery Shopping programmes are industry leading and are supported by sophisticated 24/7 online reportage. This enables you to drill down to the detail needed to help achieve the required understanding of your customers’ experiences.
Where Retail Active is different from other Mystery Shopping Companies is that they use their award winning training methodology to design and implement solutions to real life business challenges. This is a unique process using genuine consumer insight as the basis of training staff and management about service culture and where it needs to be.
If you would like to know more about the Mystery Shopping services Retail Active offers contact them on 01235 438413 or email info@retailactive.com. Alternatively you can contact us by post at:
Retail Active
Sequential Solutions Ltd
Start Electron
Fermi Avenue
Harwell Science and Innovation Campus
Oxfordshire
OX11 0QR
United Kingdom
Customers are critical to the success of every business, so it makes complete sense that the better you make the customer experience, the more successful your business will be. This is especially true in demanding times when all businesses are competing for every penny and every customer.
The current economic climate and Credit Crunch is a testing time where only the best companies will win. The unfortunate business reality is that your competitors are very similar to you. They will have a good location, a good product range, smart premises, easy parking and good staff. So the key to winning the loyalty of your customers is determining how you can persuade customers to come to your business rather than your competitors.
Mystery Shopping amid the Credit Crunch is more important than ever. This is not a time to ignore what your customers are thinking; it’s completely the opposite scenario. It is essential to understand your customer views and requirements so you can strategically outperform your competition and respond to customer requirements and trends. Never underestimate the importance of up to the minute real life customer information.
Retail Active (the mystery shopping company) develops world-class customer research programmes. These mystery shopping programmes help determine the key reasons why shoppers are satisfied or dissatisfied with the service and experience you provide. Retail Active helps build a clear picture of the trends and opportunities to help establish a clear lead ahead of your competitors.
The Retail Active service is bespoke for each client. They offer three levels of service.
· Mystery Shopping
· Mystery Shopping with the development of a bespoke in house training programme based on the consumer insight gained.
· Mystery Shopping with the development and delivery of a bespoke in house training programme based on the business intelligence gained.
Retail Active Mystery Shopping programmes are industry leading and are supported by sophisticated 24/7 online reportage. This enables you to drill down to the detail needed to help achieve the required understanding of your customers’ experiences.
Where Retail Active is different from other Mystery Shopping Companies is that they use their award winning training methodology to design and implement solutions to real life business challenges. This is a unique process using genuine consumer insight as the basis of training staff and management about service culture and where it needs to be.
If you would like to know more about the Mystery Shopping services Retail Active offers contact them on 01235 438413 or email info@retailactive.com. Alternatively you can contact us by post at:
Retail Active
Sequential Solutions Ltd
Start Electron
Fermi Avenue
Harwell Science and Innovation Campus
Oxfordshire
OX11 0QR
United Kingdom
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