Wednesday 21 March 2012

Retail Active Signs Up Over 60,000 Mystery Shoppers in USA


Retail Active, one of Europe's leading Brand Audit and Mystery Shopping Companies announced it has signed up an additional 60,000 mystery shoppers in the United States of America. The drive to recruit shoppers took place over the past few months following strong US interest in the company's products and services.

The British owned business intelligence company has experienced significant growth in UK business over the last year and is increasingly being asked to provide its services on a global basis.

Retail Active's Managing Director, Julian Chamberlain said: "We are delighted to welcome so many US secret shoppers to Retail Active, especially those who have already given us such great feedback.

"We are very much of the view that it is the quality of people who join us and not the number that is important.

"All mystery shoppers who join us apply online and complete our mystery shopping training academy. If they are successful and pass the online test we invite them to join us as probationary shoppers, giving them the chance to build their rating which could lead to top assignments with prestige clients."

Retail Active is a fast growing mystery shopping company and part of the Sequential Solutions Group. The company specialises in delivering bespoke customer intelligence solutions to some of the world's best known brands.

Thursday 15 March 2012

Mystery Shoppers Urgently Required


Would you like to shop, dine or stay in fabulous hotels and get paid for doing it!

Retail Active are the market leaders when it comes to mystery shopping and brand auditing in the premium brand and prestige business sector. We are looking for outstanding mystery shoppers to help us evaluate customer service and sales efforts for our renowned clients, and would love you to join us.

You will need to be articulate, conscientious and be able to recognise great service when you see it. There's no catch and no hidden fees. You can earn money doing something you really enjoy anyway.

Five Reasons to Join Us:

1. Have Fun!
2. Experience great brands
3. Taste great food
4. Stay in top hotels
5. Help make a real difference

Our clients are the best in the sector and want to learn how well their sales and service staff are representing their business. The most successful way to reliably test this is to use one of our team to rate how well they do, known as a mystery shopper. You could be one of these secret shoppers by joining us here at Retail Active www.retailactive.com .

Retail Active is a fast growing brand audit and mystery shopping company and there is plenty of scope for those who want to help improve customer service. We are also one of Europe's leading Mystery Shopping Companies and part of the Sequential Solutions Group.

Thursday 8 March 2012

System Maintenance

Friday March 9th from 21.00hrs.

We are making a number of system enhancements and in order for this to take place we will need to do urgent maintenance to the Retail Active mystery shopping website. This means that the system will not be accessible for a period of about 24 hours from 9pm on Friday March 9th 2012. We would like to apologise for any inconvenience that this may cause, but hopefully the updates and amendments being made will benefit all who use the portal.

The Retail Active Team

Monday 5 March 2012

Mystery Shopping Scam

If you want to be a mystery shopper BEWARE! Mystery Shoppers are being targeted by tricksters, who are trying to cash in on this increasingly popular activity.

Internet-based fraudsters are cashing in on would-be mystery shoppers asking them for personal information and bank account details. Potential victim are targeted by offers of lucrative work for very little commitment.

Unsuspecting people, seeking to earn extra money by monitoring customer service standards, risk falling prey to a series of scams by bogus companies.

The fraudsters have angered genuine Mystery Shopping companies, like Retail Active, which is one of Europe's leading Brand Audit and Mystery Shopping agencies. The company gets dozens of calls a week from people all over the world worried that they have been duped - or are about to be.

Retail Active's managing director, Julian Chamberlain says:

"No reputable Mystery Shopping Company would ever ask for money - so that is the first way to establish whether a company is genuine or not.

"We have received reports of people being asked for personal details, which are then sold off to use on marketing lists - or for other uses, such as fraudulently accessing people's bank accounts.

"We are very angry that fraudsters are trying to exploit people who genuinely want to earn some much-needed extra income, as well as help improve customer service.

"We have drawn up a five point guide to help mystery shoppers avoid being conned.


  1. Do not apply to be a mystery shopper through an email, list, club or agency. Always apply directly to mystery shopper agencies.
  2. There are hundreds of thousands of active secret shoppers in the UK, ask a friend if they are a secret shopper. The chances are they are or at least know someone that does. Ask them who the best mystery shopping companies are.
  3. If in doubt phone. All genuine mystery shopping companies such as Retail Active advertise their telephone number and can be contacted directly.
  4. All reputable mystery shopping companies provide online training  as part of the application process. If there is no training then the likelihood is that you are being conned.
  5. Never, ever part with cash in advance. If you do then there is a high probability that you are being defrauded.
If in doubt register with a secret shopping company like Retail Active, at www.retailactive.com.