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Exciting Mystery Shopping Opportunities


How would you like to get paid for doing the things you love? Visit high street shops, luxury hotels and holidays or sample the delights of your favourite pub?

Retail Active is the leading British mystery shopping company, sending thousands of mystery shoppers each week to sample and test our client’s brands and products. We are growing fast and are always looking for real customers like you to join us to help assess customer service and make a real difference to standards of retailing, leisure and hospitality.

You can sign up on our site for free at retailactive.com or find us by searching mystery shopping jobs on your search engine. You will be asked to complete a short test via our mystery shopper academy and should you successfully pass we will invite you to apply to join our panel.

You will be paid for you time and in return will be required to complete an online survey explaining your thoughts, together with any other feedback you can provide.

Tough market conditions mean companies from all sectors are having to fight for every penny and the standard of customer service is a vital ingredient in winning and holding on to business.

The importance of customer service has an increased relevance in today’s marketplace. More and more companies are turning to Retail Active for advice on how to improve their business performance.
Being a mystery shopper can be tremendous fun and very rewarding.  Its worth noting, however only to  apply to reputable Brand Audit  and Mystery Shopping Companies such as Retail Active mystery shopping.  Never be tempted to apply for mystery shopper positions without being able to telephone the company directly.

For more information on the exciting opportunities available please visit retailactive.com

Client Account Manager Vacancies

Client Account Manager Vacancies -  £28,000 per annum, Company car (or annual car allowance of £6,000 per annum). Bonus scheme and performance incentives.

We are actively recruiting Client Account Managers to join our team, based at our headquarters at the International Space Innovation Centre in Oxfordshire.

Working within the Operations Team you will ensure that your client’s requirements are delivered to their complete satisfaction.  This will involve regular meetings with clients to give feedback, share best practice and recommend improvements to their programmes

Retail Active is a fast growing business, with opportunity for those with enthusiasm and ability to develop their career to the highest level.   You will have previous experience as an Account Manager, be willing to travel extensively and looking for a challenge.  Those with specific mystery shopping or market research related experience will be considered favourably.

You will be responsible for proactively identifying further new business opportunities and promoting Retail Active through presentations and analysis.

This is a challenging and rewarding job requiring excellent organisational skills and ability to manage multiple projects.  Applicants will need to be confident with the ability to communicate effectively at all levels.

Retail Active has exciting plans for the future and it is essential the right team is in place to help us to become the mystery shopper company of choice.  If you would like to apply for this position please send your CV to info@retailactive.com, together with a covering letter, detailing why you believe you should be considered.

Retail Active sends thousands of mystery shoppers each week to conduct assignments and is one of
Europe's leading Mystery Shopping Companies.  We are also one of the fastest growing brand audit companies, working with some of the world's best known brands sending specially trained secret shoppers to assess the quality of service and products.

Closing date for applications is 28th September.

In addition to the Client Account Manager vacancies we are actively recruiting mystery shoppers of all demographic profiles. Those wishing to apply for mystery shopping jobs should apply at www.retailactive.com.

Retail Active Signs Up Over 60,000 Mystery Shoppers in USA

Retail Active, one of Europe's leading Brand Audit and Mystery Shopping Companies announced it has signed up an additional 60,000 mystery shoppers in the United States of America. The drive to recruit shoppers took place over the past few months following strong US interest in the company's products and services.

The British owned business intelligence company has experienced significant growth in UK business over the last year and is increasingly being asked to provide its services on a global basis.

Retail Active's Managing Director, Julian Chamberlain said: "We are delighted to welcome so many US secret shoppers to Retail Active, especially those who have already given us such great feedback.

"We are very much of the view that it is the quality of people who join us and not the number that is important.

"All mystery shoppers who join us apply online and complete our mystery shopping training academy. If they are successful and pass the online test we invite them to join us as probationary shoppers, giving them the chance to build their rating which could lead to top assignments with prestige clients."

Retail Active is a fast growing mystery shopping company and part of the Sequential Solutions Group. The company specialises in delivering bespoke customer intelligence solutions to some of the world's best known brands.

Mystery Shoppers Urgently Required

Would you like to shop, dine or stay in fabulous hotels and get paid for doing it!

Retail Active are the market leaders when it comes to mystery shopping and brand auditing in the premium brand and prestige business sector. We are looking for outstanding mystery shoppers to help us evaluate customer service and sales efforts for our renowned clients, and would love you to join us.

You will need to be articulate, conscientious and be able to recognise great service when you see it. There's no catch and no hidden fees. You can earn money doing something you really enjoy anyway.

Five Reasons to Join Us:

1. Have Fun!

2. Experience great brands

3. Taste great food

4. Stay in top hotels

5. Help make a real difference

Our clients are the best in the sector and want to learn how well their sales and service staff are representing their business. The most successful way to reliably test this is to use one of our team to rate how well they do, known as a mystery shopper. You could be one of these secret shoppers by joining us here at Retail Active www.retailactive.com .

Retail Active is a fast growing brand audit and mystery shopping company and there is plenty of scope for those who want to help improve customer service. We are also one of Europe's leading Mystery Shopping Companies and part of the Sequential Solutions Group.

Mystery Shopping Scam

If you want to be a mystery shopper BEWARE! Mystery Shoppers are being targeted by tricksters, who are trying to cash in on this increasingly popular activity.

Internet-based fraudsters are cashing in on would-be mystery shoppers asking them for personal information and bank account details. Potential victim are targeted by offers of lucrative work for very little commitment.

Unsuspecting people, seeking to earn extra money by monitoring customer service standards, risk falling prey to a series of scams by bogus companies.

The fraudsters have angered genuine Mystery Shopping companies, like Retail Active, which is one of Europe's leading Brand Audit and Mystery Shopping agencies. The company gets dozens of calls a week from people all over the world worried that they have been duped - or are about to be.

Retail Active's managing director, Julian Chamberlain says:

"No reputable Mystery Shopping Company would ever ask for money - so that is the first way to establish whether a company is genuine or not.

"We have received reports of people being asked for personal details, which are then sold off to use on marketing lists - or for other uses, such as fraudulently accessing people's bank accounts.

"We are very angry that fraudsters are trying to exploit people who genuinely want to earn some much-needed extra income, as well as help improve customer service.

"We have drawn up a five point guide to help mystery shoppers avoid being conned.

1. Do not apply to be a mystery shopper through an email, list, club or agency. Always apply directly to mystery shopper agencies.
2. There are hundreds of thousands of active secret shoppers in the UK, ask a friend if they are a secret shopper. The chances are they are or at least know someone that does. Ask them who the best mystery shopping companies are.
3. If in doubt phone. All genuine mystery shopping companies such as Retail Active advertise their telephone number and can be contacted directly.
4. All reputable mystery shopping companies provide online training  as part of the application process. If there is no training then the likelihood is that you are being conned.
5. Never, ever part with cash in advance. If you do then there is a high probability that you are being defrauded.

If in doubt register with a secret shopping company like Retail Active, at www.retailactive.com.

Benefits of Secret Shopping in the UK

Where are your customers going once they have visited your store?

Just imagine for one moment the horror of having no customers in your store. Would you be satisfied that you have a successful business? The answer is absolutely not!

Customers are critical to the success of every business, so it makes complete sense that the better you make the customer's experience, the more successful your business will be. This is especially true in demanding times when all businesses are competing for every penny and every customer.

The unfortunate business reality is that your competitors are very similar to you. They have a good location, good product range, smart premises, easy parking and good staff. So the key to winning the loyalty of your customers is determining how can you persuade customers to come to your business rather than your competitors.

One of the best secret shopping companies called Retail Active develops world class Secret Shopping programmes. Their programmes help determine the key reasons why shoppers are satisfied or dissatisfied with the service and experience you provide. Retail Active helps build a clear picture of the trends and opportunities to help establish a clear lead ahead of your competitors.

Where Retail Active is different from all other Secret Shopping Companies is that they use award winning training methodology to design and implement solutions to real life business challenges. This is a unique process where the consumer insight is the basis of future staff training.

Retail active are helping companies grow year on year (even in tough markets) by providing clear and concise customer insight about service culture and where it needs to be.