Join Us Now

Exciting Mystery Shopping Opportunities


How would you like to get paid for doing the things you love? Visit high street shops, luxury hotels and holidays or sample the delights of your favourite pub?

Retail Active is the leading British mystery shopping company, sending thousands of mystery shoppers each week to sample and test our client’s brands and products. We are growing fast and are always looking for real customers like you to join us to help assess customer service and make a real difference to standards of retailing, leisure and hospitality.

You can sign up on our site for free at retailactive.com or find us by searching mystery shopping jobs on your search engine. You will be asked to complete a short test via our mystery shopper academy and should you successfully pass we will invite you to apply to join our panel.

You will be paid for you time and in return will be required to complete an online survey explaining your thoughts, together with any other feedback you can provide.

Tough market conditions mean companies from all sectors are having to fight for every penny and the standard of customer service is a vital ingredient in winning and holding on to business.

The importance of customer service has an increased relevance in today’s marketplace. More and more companies are turning to Retail Active for advice on how to improve their business performance.
Being a mystery shopper can be tremendous fun and very rewarding.  Its worth noting, however only to  apply to reputable Brand Audit  and Mystery Shopping Companies such as Retail Active mystery shopping.  Never be tempted to apply for mystery shopper positions without being able to telephone the company directly.

For more information on the exciting opportunities available please visit retailactive.com

Retail Active - By Appointment to the Queen

When Optomen Television were looking for a company to supply Mystery Shoppers for their flagship TV series ‘MARY Queen of Shops’ they chose Retail Active, Britain’s leading Mystery Shopping Company.

Optomen Television were looking for a partner to supply experienced Mystery Shoppers who could be available at very short notice at undisclosed locations at opposite ends of the country. It was also essential that Retail Active could provide specific demographically profiled people to mirror the customer type of the outlets being helped by Mary Portas.

Mary is one of the UK's foremost authorities on retail and brand communication and is credited with turning Harvey Nichols into the modern fashion powerhouse that it is. What she doesn’t know about retail isn’t worth knowing.

Retail Active met the brief by supplying mystery shoppers to conduct a specific assignment as part of the filming schedule. The shoppers included Faye Blundred. Faye is a ‘Premier’ rated shopper having conducted special assignments here in the UK and overseas. Fay said, working with the Optomen TV production team was great fun and Mary is lovely. I can’t tell you anything about the programme as its top secret, but anyone interested in business and fashion will find it compelling viewing!

Julian Chamberlain, Managing Director of Retail Active mystery shopping said: “We can call on thousands of experienced consumers to give us rapid and accurate customer satisfaction feedback.

“We specialise in working with our clients to monitor standards of customer service and to pinpoint areas where improvements can be made. “Working with Optimum TV has been great fun and we are delighted to be chosen by them for our Mystery Shopping expertise.

A spokesperson for the production team at Optomen TV said: “We are delighted with the results of the filming and thank everyone at Retail Active for their help in making it a success”.

Retail Active is one of the UK’s leading Customer Intelligence and Mystery Shopping companies. It sends out thousands of agents every year to monitor customer service standards for a wide variety of clients in the retail, leisure, automotive and travel sectors.