Happy New Year from all at Retail Active

New Years Day is a time to reflect on the past and look forward to the future.  2012 has seen our business grow and it has been a pleasure helping you reach your goals.

To all of our clients, employees and our worldwide panel of mystery shoppers, auditors and interviewers, our success in 2013 depends on all of you.  Thank you and we wish you all and your families our best wishes for happiness and prosperity in 2013.

Happy New Year!

A BIG Thank you to our mystery shoppers all over the world

A BIG Thank you to our mystery shoppers all over the world.

Thank you to Leslie from Gwent:
You are always happy to help with our visits in South Wales and complete reports to an excellent standard.

Thank you to Barry from Aberdeenshire:
Your attention to detail is superb and your recent reports have been spot-on – thank you.

Thank you to Emma from Cheshire:
We can call on you for anything and we can trust that you will complete anything to a high standard, and on time. 

Thank you to Justin from London:
Your hard work on our stations project is unrivalled. You are a credit to secret shopping, and we are glad to have you on the team.

Thank you to Anoop from London:
You were allocated three last minute, high-priority test visits and completed them the same day with zero proof-reading queries, and you only joined us last month – you’re a star!

Thank you to Carole from Oxfordshire:
You joined us in July and have completed assignments varying from calls to detailed visits and we are grateful for your excellent reports. We managed to fit you in a hotel stay as a ‘thank you’ and we hope you have a lovely break away with your husband!

Thank you to Elin from Edinburgh:
You always manage to fit in our in-the-middle-of-nowhere mystery shopping jobs, and your help on our most recent project has been greatly appreciated throughout the scheduling team.

Thank you to Martin from London:
You’ve helped out on so many last-minute visits over the past few months for us and we truly appreciate your dedication – you’re our perfect mystery shopper.

Last but not least...
Thank you to all of our secret shoppers – you help to make Retail Active the leading British mystery shopping company.  For more information about becoming a secret shopper, or to make an enquiry about mystery shopping or brand audits, please visit www.retailactive.com

Client Account Manager Vacancies

Client Account Manager Vacancies -  £28,000 per annum, Company car (or annual car allowance of £6,000 per annum). Bonus scheme and performance incentives.

We are actively recruiting Client Account Managers to join our team, based at our headquarters at the International Space Innovation Centre in Oxfordshire.

Working within the Operations Team you will ensure that your client’s requirements are delivered to their complete satisfaction.  This will involve regular meetings with clients to give feedback, share best practice and recommend improvements to their programmes

Retail Active is a fast growing business, with opportunity for those with enthusiasm and ability to develop their career to the highest level.   You will have previous experience as an Account Manager, be willing to travel extensively and looking for a challenge.  Those with specific mystery shopping or market research related experience will be considered favourably.

You will be responsible for proactively identifying further new business opportunities and promoting Retail Active through presentations and analysis.

This is a challenging and rewarding job requiring excellent organisational skills and ability to manage multiple projects.  Applicants will need to be confident with the ability to communicate effectively at all levels.

Retail Active has exciting plans for the future and it is essential the right team is in place to help us to become the mystery shopper company of choice.  If you would like to apply for this position please send your CV to info@retailactive.com, together with a covering letter, detailing why you believe you should be considered.

Retail Active sends thousands of mystery shoppers each week to conduct assignments and is one of
Europe's leading Mystery Shopping Companies.  We are also one of the fastest growing brand audit companies, working with some of the world's best known brands sending specially trained secret shoppers to assess the quality of service and products.

Closing date for applications is 28th September.

In addition to the Client Account Manager vacancies we are actively recruiting mystery shoppers of all demographic profiles. Those wishing to apply for mystery shopping jobs should apply at www.retailactive.com.

New Exciting Assignments

Over the next two months we will be releasing a whole range of exciting new assignments. We are looking for people just like you to join us to assess customer service throughout Europe. You could be eating in fine restaurants, having a pint (or two) at your local or going to the cinema as a Retail Active mystery shopping professional.

Retail Active conducts secret shopping throughout Europe, sending thousands of secret shoppers each month to test service and quality. We are always looking for new mystery shoppers to join us in our quest to be one of the world's top Mystery Shopping Companies.

We are a growing company and are very loyal to our team; we always give those that do a great job the opportunity to do some of the best assignments. This could be staying in a five star hotel or on a funded shopping trip where you can keep luxury purchases.

If you are not a Mystery Shopper with us currently, please apply online at www.retailactive.com and go through our Shopper Academy. From time to time we are also looking for Auditors to help us conduct Brand Audits as well as Customer Service Interviewers.

Retail Active is a leading Brand Audit and Mystery Shopping Company with significant growth plans.

Join us and help make a real difference to customer service, everywhere!