A BIG Thank you to our mystery shoppers all over the world

A BIG Thank you to our mystery shoppers all over the world.

Thank you to Leslie from Gwent:
You are always happy to help with our visits in South Wales and complete reports to an excellent standard.

Thank you to Barry from Aberdeenshire:
Your attention to detail is superb and your recent reports have been spot-on – thank you.

Thank you to Emma from Cheshire:
We can call on you for anything and we can trust that you will complete anything to a high standard, and on time. 

Thank you to Justin from London:
Your hard work on our stations project is unrivalled. You are a credit to secret shopping, and we are glad to have you on the team.

Thank you to Anoop from London:
You were allocated three last minute, high-priority test visits and completed them the same day with zero proof-reading queries, and you only joined us last month – you’re a star!

Thank you to Carole from Oxfordshire:
You joined us in July and have completed assignments varying from calls to detailed visits and we are grateful for your excellent reports. We managed to fit you in a hotel stay as a ‘thank you’ and we hope you have a lovely break away with your husband!

Thank you to Elin from Edinburgh:
You always manage to fit in our in-the-middle-of-nowhere mystery shopping jobs, and your help on our most recent project has been greatly appreciated throughout the scheduling team.

Thank you to Martin from London:
You’ve helped out on so many last-minute visits over the past few months for us and we truly appreciate your dedication – you’re our perfect mystery shopper.

Last but not least...
Thank you to all of our secret shoppers – you help to make Retail Active the leading British mystery shopping company.  For more information about becoming a secret shopper, or to make an enquiry about mystery shopping or brand audits, please visit www.retailactive.com

Mystery Dining

Mystery Dining is a service that is available to all hospitality companies such as restaurants and hotels who want to achieve the best quality of service available for their guests. The hospitality industry depends on the customer’s satisfaction in order to succeed. This is never more true than when the establishment is a restaurant or a hotel catered towards dining. The most important job of all is to make sure that their customers are getting the best service, therefore resulting in more business. Many guests use these restaurants and hotels for personal use as well as business use, so it is important that they are given the best service possible.

In today’s world it is very important for these restaurants and hotels to provide outstanding customer service to their clients as well as providing good food and excellent venues.
With a Mystery Dinning programme, you need to ensure that you get the best Mystery Diners available who will rate or score a number of areas, from how the food was presented to the cleanliness and upkeep of the venue. With so much to lose, it is important for you to find out any areas that need improving to enable you to act on it straight away. By introducing a Mystery Dining Programme, you will be able to achieve your biggest and most important goal of all. Not only will you be able to give the best service but you will be able to set yourselves apart from your competitors.

This is the reason why so many restaurants and hotels are hiring companies like Retail Active to provide a Mystery Dining Service to all clients. Retail Active are experts in delivering Mystery Dining programmes for hospitality and leisure businesses. Unlike other companies they can add real support in this sector because they have spent their life working it, they know food & beverage business inside out!

The Retail Active mystery dining team (aka Mystery Diners or Mystery Shoppers) evaluate staff on customer service skills and knowledge. Once the visit has been completed they give you detailed reports and solutions either monthly or quarterly, so you can keep up to date with how your staff are treating your valued customers. Apparently the Retail Active mystery dining reporting systems are the most advanced available and enables you to drill down detailed and objective levels of information, regardless of how complex the programme criteria.

Mystery Dining can help turn complaints into opportunities, accelerate sales and motivate both customers and staff. Using the right Mystery Dining company is essential and really can take your business to the next level of success.

Retail Active are the only Mystery Dining Company in the UK to have won the National Training Awards, they offer a risk free trial and quality guarantee. More information is available about their services at www.retailactive.com or call Retail Active on 01235 438413 to find out about a Mystery Dining Programme for your business and reap the rewards.