Mystery Dining

Retail Active is at the forefront of UK mystery shopping and brand auditing.  We already provide an insightful and powerful mystery dining service to our clients in the Hospitality industry and the Dining sector. We check customer service, guest satisfaction and quality, as well as providing key information to support marketing and operational decisions.

Just like all of our mystery shopping programmes, all of our mystery dining programmes are bespoke, client focused and designed to allow our clients to drill down and interrogate our innovative and objective reporting.

We know your industry; we’ve spent our lives working in it.  A Retail Active mystery dining programme could help to accelerate sales, motivate, train staff and turn complaints in opportunities.  From fast food to fine dining, every company needs to know where their service could improve and they deserve to know where they are excelling – information that mystery shopping companies like Retail Active can provide.

Our mystery diners are reliable and dedicated.  Before being allocated dining and hospitality mystery shopping jobs, they are trained and vetted to ensure they have the skills necessary to provide accurate feedback.  Our mystery shoppers can provide a objective report only hours after visiting a location and our Quality Assurance Team are online daily and at all hours, to ensure the reports are sent to you on time and the information is accurate. 

To learn more about the prestige mystery dining services we offer, please call us on +44 (0)1235 856575 or contact us via email; info@retailactive.com

If you are interested in starting to mystery dine with us, you can apply online via our Shopper Academy at www.retailactive.com

View previous, “Why choose Retail Active?” posts on;

Automotive Mystery shopping
Hotel Mystery Guest programmes
High Street Mystery shopping

The Scope Of Mystery Shopping...

One of the questions that we are asked all of the time, both by clients and by mystery shoppers, is if we just go to retail shops.  Mystery shopping is a field with tremendous depth and there are a myriad of different applications that some never consider so the answer every time, is a resounding NO!

So, what else is there but retail shops?

•    Telephone services – we can access helplines, contact lines and customer support services via our state of the art call recording system.
•    Hotel mystery guests – we have mystery shoppers who are always available to stay away from home and to give impartial feedback on their experiences. Click [here] for more information.
•    Websites – you can request one of our trained and accurate assessors to look over your company website and test your facilities.
•    Mystery dining – our mystery diners deliver reliable and valuable customer feedback on a range of venues and menus across the UK.
•    Experience and recreation – from Theme Parks to Spas, it is often difficult to gain an impartial insight into performance.  We have mystery shoppers who are experienced in every sector and will be able to provide an unbiased judgement according to specific requirements.
•    Transport and Logistics – logistics and transport companies engage mystery shopping companies like Retail Active to measure performance, customer service and compliance.

And beyond...
There are innumerable different products and services provided across the world and if it’s not something we have, “Shopped” before, it is safe to say that we would be very interested in having discussions to see what we can do for you.  We are a, “Can-do” company and we encourage blue-sky approaches and if you can provide it, our mystery shoppers can access it.

If you are interested to see what we can do for your company, please email info@retailactive.com or you can call us at our new offices on 01235 856575.

We always have a variety of mystery shopping jobs available for reliable, dedicated mystery shoppers.  You can apply online via the Mystery Shopping Academy of Great Britain at www.retailactive.com.

Beat Austerity - Get Paid for Shopping and Take Free Holidays

Austerity may be making us count the pounds and pennies – but now there’s a way to shop at premium brand stores - and get paid for it.

And you could even take a luxury holiday, a weekend break or eat at top restaurants – free.

The market-leading mystery shopping research company, Oxford-based, Retail Active is looking for more people to become Mystery Shoppers.

Mystery Shopping is popular with retailers and businesses seeking to improve their services. It is the ideal opportunity for people who love shopping to take on paid assignments as incognito customers.

Retail Active director, Julian Chamberlain said: “Just imagine – you can have a day out at the shops or at top restaurants – and actually get paid for it.

“We are looking for honest, reliable people who will act like regular shoppers – but will assess a store or a company’s performance and then produce a report.

“There’s nothing cloak and dagger about it. You just shop without drawing attention to yourself and make a discreet record of the way you were treated and how the organisation presented itself.

“You will be well paid for doing what you love most – whether it is shopping, eating out or visiting nightclubs.

“We even get to send people on luxury holidays to top international destinations.

Austerity may be making us count the pounds and pennies – but now there’s a way to shop at premium brand stores - and get paid for it.

And you could even take a luxury holiday, a weekend break or eat at top restaurants – free.

The market-leading mystery shopping company, Oxford-based, Retail Active is looking for more people to become Mystery Shoppers.

Mystery Shopping is popular with retailers and businesses seeking to improve their services. It is the ideal opportunity for people who love shopping to take on paid assignments as incognito customers.

Retail Active director, Julian Chamberlain said: “Just imagine – you can have a day out at the shops or at top restaurants – and actually get paid for it.

“We are looking for honest, reliable people who will act like regular shoppers – but will assess a store or a company’s performance and then produce a report.

“There’s nothing cloak and dagger about it. You just shop without drawing attention to yourself and make a discreet record of the way you were treated and how the organisation presented itself.

“You will be well paid for doing what you love most – whether it is shopping, eating out or visiting nightclubs.

“We even get to send people on luxury holidays to top international destinations.

Restaurant Mystery Shopping.

Restaurant Mystery Shopping can help turn complaints into opportunities, accelerate sales and motivate both customers and staff. Using the right Restaurant Mystery Shopping Company is essential and can really take your business to the next level of success.

Restaurant Mystery Shopping programmes are applicable to all types of restaurants whether it is a sit down meal, Family style meal, or a pub meal. In fact Restaurant Mystery shopping programmes can be used for any food and beverage business in the hospitality industry, especially those that depend and rely on their customer’s happiness for them to succeed.

For any restaurant business the most important job of all is to make sure that customers are getting the best service that they can get. This will not only keep existing guests happy but can often generate additional business for them. Word of mouth is one of the best means of advertising, by keeping your existing customers happy you are guaranteed to get a lot more business. Remember every satisfied customer will become an advocate, they can tell up to three people all about the fantastic service and experience they have had!

Retail Active is a mystery shopping company that has developed a Restaurant Mystery Shopping Programme. This programme has been put into place to help identify the key aspects of your business. It will help generate the greatest business benefit and create strategic value and equity. Their experience in Restaurant Mystery Shopping is extensive; they are also the only Restaurant Mystery Shopping Company in the UK to have won National Training Awards. Retail Active takes training very seriously and will develop tools and materials that will make a lasting improvement for your staff and restaurant business.

The Restaurant Mystery Shopping reporting systems that Retail Active use are the most advanced and proactive available. They will work with you to develop objectives and measures supported by industry leading balanced scorecards, to make a real difference to your Restaurant Business.
Retail Active offers their Restaurant Mystery Shopping Programme with a risk free trial and quality guarantee. For more information on this Restaurant Mystery Shopping Programme, you can log on to www.retailactive.com or you can call Retail Active on 01235 438413 to find out further information or services that they offer.

Mystery Dining

Mystery Dining is a service that is available to all hospitality companies such as restaurants and hotels who want to achieve the best quality of service available for their guests. The hospitality industry depends on the customer’s satisfaction in order to succeed. This is never more true than when the establishment is a restaurant or a hotel catered towards dining. The most important job of all is to make sure that their customers are getting the best service, therefore resulting in more business. Many guests use these restaurants and hotels for personal use as well as business use, so it is important that they are given the best service possible.

In today’s world it is very important for these restaurants and hotels to provide outstanding customer service to their clients as well as providing good food and excellent venues.
With a Mystery Dinning programme, you need to ensure that you get the best Mystery Diners available who will rate or score a number of areas, from how the food was presented to the cleanliness and upkeep of the venue. With so much to lose, it is important for you to find out any areas that need improving to enable you to act on it straight away. By introducing a Mystery Dining Programme, you will be able to achieve your biggest and most important goal of all. Not only will you be able to give the best service but you will be able to set yourselves apart from your competitors.

This is the reason why so many restaurants and hotels are hiring companies like Retail Active to provide a Mystery Dining Service to all clients. Retail Active are experts in delivering Mystery Dining programmes for hospitality and leisure businesses. Unlike other companies they can add real support in this sector because they have spent their life working it, they know food & beverage business inside out!

The Retail Active mystery dining team (aka Mystery Diners or Mystery Shoppers) evaluate staff on customer service skills and knowledge. Once the visit has been completed they give you detailed reports and solutions either monthly or quarterly, so you can keep up to date with how your staff are treating your valued customers. Apparently the Retail Active mystery dining reporting systems are the most advanced available and enables you to drill down detailed and objective levels of information, regardless of how complex the programme criteria.

Mystery Dining can help turn complaints into opportunities, accelerate sales and motivate both customers and staff. Using the right Mystery Dining company is essential and really can take your business to the next level of success.

Retail Active are the only Mystery Dining Company in the UK to have won the National Training Awards, they offer a risk free trial and quality guarantee. More information is available about their services at www.retailactive.com or call Retail Active on 01235 438413 to find out about a Mystery Dining Programme for your business and reap the rewards.