The Scope Of Mystery Shopping...

One of the questions that we are asked all of the time, both by clients and by mystery shoppers, is if we just go to retail shops.  Mystery shopping is a field with tremendous depth and there are a myriad of different applications that some never consider so the answer every time, is a resounding NO!

So, what else is there but retail shops?

•    Telephone services – we can access helplines, contact lines and customer support services via our state of the art call recording system.
•    Hotel mystery guests – we have mystery shoppers who are always available to stay away from home and to give impartial feedback on their experiences. Click [here] for more information.
•    Websites – you can request one of our trained and accurate assessors to look over your company website and test your facilities.
•    Mystery dining – our mystery diners deliver reliable and valuable customer feedback on a range of venues and menus across the UK.
•    Experience and recreation – from Theme Parks to Spas, it is often difficult to gain an impartial insight into performance.  We have mystery shoppers who are experienced in every sector and will be able to provide an unbiased judgement according to specific requirements.
•    Transport and Logistics – logistics and transport companies engage mystery shopping companies like Retail Active to measure performance, customer service and compliance.

And beyond...
There are innumerable different products and services provided across the world and if it’s not something we have, “Shopped” before, it is safe to say that we would be very interested in having discussions to see what we can do for you.  We are a, “Can-do” company and we encourage blue-sky approaches and if you can provide it, our mystery shoppers can access it.

If you are interested to see what we can do for your company, please email info@retailactive.com or you can call us at our new offices on 01235 856575.

We always have a variety of mystery shopping jobs available for reliable, dedicated mystery shoppers.  You can apply online via the Mystery Shopping Academy of Great Britain at www.retailactive.com.

Why choose Retail Active – Hotel Mystery Guest programmes

Why YOU choose Retail Active for your Hotel Mystery Guest programme?

As one of the leading Mystery Shopping and Brand Audit providers, we pride ourselves on delivering meaningful and concise reporting for the numerous Hotel and Resort companies that have already benefitted from our services. 

Many of our most established clients are Hotel and Resort corporations and our years of experience within this sector has helped us develop a unique approach to focus exactly on what is expected of a Mystery Guest programme. 

We help our valued clients gain a complete understanding of what their hotel service experience really is from a guest’s perspective.  At Retail Active we provide a complete solution, from initial research regarding your Mystery Guest programme to the final conclusions and recommended actions.

Our carefully selected global mystery shopper panel are always available to stay away from home and to give impartial feedback on their experiences.  Each mystery guest has been trained to spot the specific attributes of your guest expectations and the bespoke elements of your brand.

Our clients are enjoying unrivalled growth and success.  How much is poor service costing your business?  Find out what we can do for your company at www.retailactive.com.