As one of the leading Mystery Shopping and Brand Audit providers, we pride ourselves on delivering meaningful and concise reporting for the numerous Hotel and Resort companies that have already benefitted from our services.
Many of our most established clients are Hotel and Resort corporations and our years of experience within this sector has helped us develop a unique approach to focus exactly on what is expected of a Mystery Guest programme.
We help our valued clients gain a complete understanding of what their hotel service experience really is from a guest’s perspective. At Retail Active we provide a complete solution, from initial research regarding your Mystery Guest programme to the final conclusions and recommended actions.
Our carefully selected global mystery shopper panel are always available to stay away from home and to give impartial feedback on their experiences. Each mystery guest has been trained to spot the specific attributes of your guest expectations and the bespoke elements of your brand.
Our clients are enjoying unrivalled growth and success. How much is poor service costing your business? Find out what we can do for your company at www.retailactive.com.
