A HUGE Thank You To All Of Our Mystery Shoppers...

A HUGE thank you to all of our mystery shoppers in the UK and beyond.  The past few months have seen us taking on new clients, expanding the services that we offer and we are even moving offices to accommodate our growing empire – we are fast becoming the market leader of all of the UK's mystery shopping companies!  None of this we could have done with you.  Thank you! 

Thank you to Sharon from Wiltshire:

Your name has been given to us as a star shopper on our Health and Vitality shop visits – we have had so many great reports on this project, so to have your name specifically mentioned is amazing.  Thank you!

Thank you to Shaun from West Sussex:

You took on two last minute jobs and completed them perfectly!  Our scheduler mentioned that you are always really nice, encouraging and you always go the extra mile to help out.  Thank you!

Thank you to Alex from Berkshire:

You have picked up a hard-to-allocate visit with important restrictions now, two months in a row – you have no idea how much we appreciate you!

Thank you to Kristinna from Cumbria:

Thank you to Neil from W Sussex:

Thank you to Christiana from Hertfordshire:

You have all gone FAR beyond the extra mile to help with our most recent video project.

Thank you to Jacqui from Bridgend:

You have always been a great member of our mystery shopping team and your recent Shopping Centre video was perfect and just what we were looking for.

Thank you to Richard from Hampshire:

You are adaptable, keen and dedicated and your enthusiasm is a breath of fresh air.  Thank you for all of your help!

Thank you to Philippa from Suffolk:

As always, you are happy to pick up mystery shopping jobs all across East Anglia and beyond and you always manage to fit our visits into your busy lifestyle – it is truly appreciated!

As always, we are delighted to admit that we would be nowhere without our mystery shoppers.

You can find out what we can do for your company, or join our mystery shopping team at www.retailactive.com

Service Hero of the Month

Retail Active is the leading British brand auditing and mystery shopping company and we like to reward brilliant customer service and service excellence where we can.  Mystery shopping companies see it all – good service, bad manners and everything in-between through secret shopping reports and we believe that the best service should be rewarded.

Every month, we single out a customer service representative who has upheld high standards of customer service for their company and who we feel epitomises the idea of a ‘Service Hero.’

We invite all of our mystery shoppers to put someone forward for this award.  They don’t have to be a staff member for one of our clients – anyone who has stood out to one of our secret shoppers can be nominated.

We are pleased to present our September Service Hero of the Month, who will be setting our standard for our Heroes in the future.

Ricardo works for Elior – contract caterers – and is based at one of their Costa franchises in the UK.

Ricardo has been nominated for this award by one of his long-standing customers.  He always takes a personal approach to his work and remembers different customers’ orders from day to day, delivering perfect service and perfect coffees every time. His dedication and enthusiasm sets a precedent for all customer service representatives, and his attitude to all of his customers is warm, caring and that of a friend. 

If you want to nominate someone for our Service Hero of the Month, please email shoppersupport@retailactive.com with your nominee’s name, the company they work for and the reasons for your nomination.

Remember, the nominee doesn’t have to come from one of our mystery shopping visits or brand audits. They can be from your regular coffee-stop or supermarket – we are happy to receive all recommendations.

Please include your contact details in the email in case we need to get some more information from you with regards to your nomination.

If you want to become a mystery shopper for us, please visit www.retailactive.com or if you’re interested in our services, please email info@retailactive.com for more details on what we can provide for your company.

A BIG Thank you to our mystery shoppers all over the world

A BIG Thank you to our mystery shoppers all over the world.

Thank you to Leslie from Gwent:
You are always happy to help with our visits in South Wales and complete reports to an excellent standard.

Thank you to Barry from Aberdeenshire:
Your attention to detail is superb and your recent reports have been spot-on – thank you.

Thank you to Emma from Cheshire:
We can call on you for anything and we can trust that you will complete anything to a high standard, and on time. 

Thank you to Justin from London:
Your hard work on our stations project is unrivalled. You are a credit to secret shopping, and we are glad to have you on the team.

Thank you to Anoop from London:
You were allocated three last minute, high-priority test visits and completed them the same day with zero proof-reading queries, and you only joined us last month – you’re a star!

Thank you to Carole from Oxfordshire:
You joined us in July and have completed assignments varying from calls to detailed visits and we are grateful for your excellent reports. We managed to fit you in a hotel stay as a ‘thank you’ and we hope you have a lovely break away with your husband!

Thank you to Elin from Edinburgh:
You always manage to fit in our in-the-middle-of-nowhere mystery shopping jobs, and your help on our most recent project has been greatly appreciated throughout the scheduling team.

Thank you to Martin from London:
You’ve helped out on so many last-minute visits over the past few months for us and we truly appreciate your dedication – you’re our perfect mystery shopper.

Last but not least...
Thank you to all of our secret shoppers – you help to make Retail Active the leading British mystery shopping company.  For more information about becoming a secret shopper, or to make an enquiry about mystery shopping or brand audits, please visit www.retailactive.com