Retail Active is the leading British brand auditing and mystery shopping company and we like to reward brilliant customer service and service excellence where we can. Mystery shopping companies see it all – good service, bad manners and everything in-between through secret shopping reports and we believe that the best service should be rewarded.
Every month, we single out a customer service representative who has upheld high standards of customer service for their company and who we feel epitomises the idea of a ‘Service Hero.’
We invite all of our mystery shoppers to put someone forward for this award. They don’t have to be a staff member for one of our clients – anyone who has stood out to one of our secret shoppers can be nominated.
We are pleased to present our September Service Hero of the Month, who will be setting our standard for our Heroes in the future.
Ricardo works for Elior – contract caterers – and is based at one of their Costa franchises in the UK.
Ricardo has been nominated for this award by one of his long-standing customers. He always takes a personal approach to his work and remembers different customers’ orders from day to day, delivering perfect service and perfect coffees every time. His dedication and enthusiasm sets a precedent for all customer service representatives, and his attitude to all of his customers is warm, caring and that of a friend.
If you want to nominate someone for our Service Hero of the Month, please email shoppersupport@retailactive.com with your nominee’s name, the company they work for and the reasons for your nomination.
Remember, the nominee doesn’t have to come from one of our mystery shopping visits or brand audits. They can be from your regular coffee-stop or supermarket – we are happy to receive all recommendations.
Please include your contact details in the email in case we need to get some more information from you with regards to your nomination.
If you want to become a mystery shopper for us, please visit www.retailactive.com or if you’re interested in our services, please email info@retailactive.com for more details on what we can provide for your company.
