Service Hero of the Month

Retail Active is the leading British brand auditing and mystery shopping company and we like to reward brilliant customer service and service excellence where we can.  Mystery shopping companies see it all – good service, bad manners and everything in-between through secret shopping reports and we believe that the best service should be rewarded.

Every month, we single out a customer service representative who has upheld high standards of customer service for their company and who we feel epitomises the idea of a ‘Service Hero.’

We invite all of our mystery shoppers to put someone forward for this award.  They don’t have to be a staff member for one of our clients – anyone who has stood out to one of our secret shoppers can be nominated.

We are pleased to present our September Service Hero of the Month, who will be setting our standard for our Heroes in the future.

Ricardo works for Elior – contract caterers – and is based at one of their Costa franchises in the UK.

Ricardo has been nominated for this award by one of his long-standing customers.  He always takes a personal approach to his work and remembers different customers’ orders from day to day, delivering perfect service and perfect coffees every time. His dedication and enthusiasm sets a precedent for all customer service representatives, and his attitude to all of his customers is warm, caring and that of a friend. 

If you want to nominate someone for our Service Hero of the Month, please email shoppersupport@retailactive.com with your nominee’s name, the company they work for and the reasons for your nomination.

Remember, the nominee doesn’t have to come from one of our mystery shopping visits or brand audits. They can be from your regular coffee-stop or supermarket – we are happy to receive all recommendations.

Please include your contact details in the email in case we need to get some more information from you with regards to your nomination.

If you want to become a mystery shopper for us, please visit www.retailactive.com or if you’re interested in our services, please email info@retailactive.com for more details on what we can provide for your company.

Customer Service Training and Mystery Shopping

The new trend of using specific customer information to help design powerful and engaging training programmes is fast catching on in the UK.

Senior executives looking to make a real and lasting change in their organisation are turning to specialist Mystery Shopping Companies to provide consumer insight about real customers’ experiences. This information is used to create dynamic and participative training sessions to improve the customer experience, staff behaviours and profits.

Companies such as retail active are at the forefront, being one of the most reputable and fastest growing Mystery Shopping and Training providers who offer award winning customer service training.

If your objective is to deliver outstanding customer service and substantially grow sales then Retail Active can help your team gain a real understanding of the customer service challenges. Their objective is to show how world-class service can flourish within your business.

Each time the Mystery Shopping, Customer Service Training programme is used, it will take you on a journey of the customer service experience and pinch points in your organisation. This will help determine not only the customer service issues you may face, but critically it will enable you to determine a plan of action to affect a change in customer service culture.

The Retail Active Customer Service Training programme is totally unique and unavailable from any other source. Once experienced you will have a clear understanding of how effective this method of training is, as well as having the competence and skill to deliver world-class service, again and again.

By the way their Mystery Shopping service is pretty good also!

Mystery Shopping Companies - Choosing the Right Provider

Things to look for when choosing a Mystery Shopping and Brand Audit Company

Choosing the right company to measure your service and performance levels is a HUGE decision. Get it right and there is opportunity to make a step change in profits and success, get it wrong and you could just waste a fortune and miss a golden opportunity.

When you are looking to engage a Mystery Shopping and Brand Audit partner, make sure you look for companies that offer:

Capability to provide thorough and substantive evaluations
Professional help in setting up your programme from a trained team of experts Detailed online reporting and trending available 24/7
Client portfolio of world class, household name companies
Credible and robust quality control processes
Understanding and empathy of your industry and needs
A proven success record
A risk free trial
A full service guarantee
Dedicated client support team
Specialist in your sector
A dedicated switching service designed to make your move “hassle free”
An award winning training process that trains every Mystery Shopper
An award winning and proven method that takes raw consumer insight and uses it to effecting a real and lasting change for the better in your business.

We believe that only the very best Mystery Shopping and Brand Audit companies will even get close to these criteria.

The more you look the more you will notice the superior differences that companies such as RetailActive.com offers. We strongly believe that you can get more service and results for the same budget you already spend.

RetailActive.com is the fastest growing mystery shopping and brand audit providers in the prestige business sector, offering sophisticated 24/7 web based reportage and business intelligence for discerning clients.