Retail Active IT Development

Here at Retail Active we believe that reliability is at the core of our Mystery Shopping business. From every aspect of our work at the office, the vetting process for those applying for Mystery Shopping Jobs, and the hard work of our Quality Assurance team, we know that we’re giving the right results 100% of the time, a fact that is well received by our clients. Of course our approach to the technology we use to support our Mystery Shopping is exactly the same; we know its good (probably the best of any Mystery Shopping Company around) but because we rank reliability over quickly adding the bells and whistles we don’t get to announce exciting new features all that often.

The focus is always to keep our quality high, and almost all of development goes into new ways to improve the delivery of our core business (Mystery Shopping, Brand Audits, etc).

However, once in a while it’s good to give a nod to the extremely hard work of our IT department, recently they have been working flat out to release a load of updates which make certain aspects of our system quicker and easier to use but have probably been overlooked by most of our users. They’ve also been working on some big changes behind the scenes. All of this is in preparation for some big new features that we’ll be releasing over the next few months which we think everyone is going to be pretty pleased with. They don’t have bells and they certainly don’t have whistles, but we think that they’ll make such a difference to our clients that you’ll soon wonder how you ever lived without them.

We’re really excited about these releases and are confident that other Mystery Shopping Companies will be looking to emulate them. But at the end of the day nothing can emulate the extremely hard work of our IT department that has gone into making our system the best and most reliable Mystery Shopping system around.

The Retail Active Difference

In order to be the best you need to learn from your mistakes.  Retail Active is the leading British Mystery shopping company and there is a reason for that.  We review and improve our techniques constantly, staying a step ahead of the competition and providing a high-quality mystery shopping and customer research service for all of our valued clients.  It’s important to be quick to recognise mistakes and just as important to fix them quickly.

Lack of Communication

From the client to us, from the secret shopper to the proof-reader, communication is key.  Too often, companies will come to us with complaints about breakdowns of communication and one of their key requests is an Account Manager that will be with them throughout their engagement with us.  We have built our Account Management around this ideal to ensure that all of our clients’ needs are listened to and met.

Managing Change

Every client is important to us and we go to exacting lengths to ensure complete client satisfaction.  Our own research tells us that clients want meaningful and lasting relationships with their service providers, so we don’t change any of our key relationship contacts without carefully checking first.  As we grow and gain new clients we continue to recruit new secret shoppers for new, exciting mystery shopping jobs.  All of our mystery shoppers are graded after each and every assignment. 

Lack of Groundwork

You wouldn’t promise to build a skyscraper without laying the correct foundations. All of our client projects run on a tried and tested system that is proven to provide reliable secret shopping and brand auditing results so when we make a promise, you can trust that we can deliver it.

Inconsistency of service

Secret shopping is a very different to brand auditing, or any of our other products and services.  We have a graded and profiled International panel where it is possible for someone different to be assessing your business at every interaction.  Our reporting style means that our processes are consistent, but our mystery shopper’s opinion is relevant, fresh, considered and timely.

If you would like to learn more on how we can help you, contact us on 01235 438413.

How To Turbo Charge Your Sales & Profits

Over the last year, Retail Active has played a vital part in the success of our client’s business performance.  We don’t pretend to be the silver bullet, but are very proud to announce the average YOY revenue increase experienced by our customers is over 18%, in a very challenging market. 

As a Mystery Shopping Company, Retail Active provides a holistic service to improve customer loyalty and satisfaction.  We use a range of products and services - from Mystery Shopping, Brand Auditing and Customer Satisfaction Surveys to Employee Opinion Surveys.  With all of our programmes we carefully research our client’s specific requirements, taking care to immerse ourselves in their culture, spotting opportunities to share our unique research capabilities.  Research is driven by our expert team to analyse results, spot trends and communicate ways to maximise behaviours, revenue and profits.

We often identify quick wins and over the years have learnt that 90% of customers who have left a store without making a purchase do so due to poor service.  In other words, poor service has forced 90% of your potential customers to buy your products elsewhere.

Your current customers should be your greatest asset in recommending your brand, your best way to increase profits, your most frequent visitors and your greatest critics.  Current customers, when kept happy, return more often, increase their spending and recommend you to family and friends.

70% of customers are prepared to pay more IF they receive a better service.  Improving your service would result in 70% of your customers being happy to pay more.

If you are wondering how customers rate your service, you can contact us on 01235 438413.
If your customers are spending more money, more often, are happy to spend more on your services and are shouting your praises from the rooftops - then you then you must be one of our clients.  If not, please visit www.retailactive.com to find out more.

Retail Active is a British research organisation, specialising in secret shopping, using carefully selected mystery shoppers.  If you are looking for mystery shopping jobs and would like to join our panel, please contact us. We take huge pride in being one of the globes most successful mystery shopping companies and are always looking for talented secret shoppers to join us.

Mystery Shopping Companies - Choosing the Right Provider

Things to look for when choosing a Mystery Shopping and Brand Audit Company

Choosing the right company to measure your service and performance levels is a HUGE decision. Get it right and there is opportunity to make a step change in profits and success, get it wrong and you could just waste a fortune and miss a golden opportunity.

When you are looking to engage a Mystery Shopping and Brand Audit partner, make sure you look for companies that offer:

Capability to provide thorough and substantive evaluations
Professional help in setting up your programme from a trained team of experts Detailed online reporting and trending available 24/7
Client portfolio of world class, household name companies
Credible and robust quality control processes
Understanding and empathy of your industry and needs
A proven success record
A risk free trial
A full service guarantee
Dedicated client support team
Specialist in your sector
A dedicated switching service designed to make your move “hassle free”
An award winning training process that trains every Mystery Shopper
An award winning and proven method that takes raw consumer insight and uses it to effecting a real and lasting change for the better in your business.

We believe that only the very best Mystery Shopping and Brand Audit companies will even get close to these criteria.

The more you look the more you will notice the superior differences that companies such as RetailActive.com offers. We strongly believe that you can get more service and results for the same budget you already spend.

RetailActive.com is the fastest growing mystery shopping and brand audit providers in the prestige business sector, offering sophisticated 24/7 web based reportage and business intelligence for discerning clients.