Here at Retail Active we believe that reliability is at the core of our Mystery Shopping business. From every aspect of our work at the office, the vetting process for those applying for Mystery Shopping Jobs, and the hard work of our Quality Assurance team, we know that we’re giving the right results 100% of the time, a fact that is well received by our clients. Of course our approach to the technology we use to support our Mystery Shopping is exactly the same; we know its good (probably the best of any Mystery Shopping Company around) but because we rank reliability over quickly adding the bells and whistles we don’t get to announce exciting new features all that often.
The focus is always to keep our quality high, and almost all of development goes into new ways to improve the delivery of our core business (Mystery Shopping, Brand Audits, etc).
However, once in a while it’s good to give a nod to the extremely hard work of our IT department, recently they have been working flat out to release a load of updates which make certain aspects of our system quicker and easier to use but have probably been overlooked by most of our users. They’ve also been working on some big changes behind the scenes. All of this is in preparation for some big new features that we’ll be releasing over the next few months which we think everyone is going to be pretty pleased with. They don’t have bells and they certainly don’t have whistles, but we think that they’ll make such a difference to our clients that you’ll soon wonder how you ever lived without them.
We’re really excited about these releases and are confident that other Mystery Shopping Companies will be looking to emulate them. But at the end of the day nothing can emulate the extremely hard work of our IT department that has gone into making our system the best and most reliable Mystery Shopping system around.
