As a Mystery Shopping Company, Retail Active provides a holistic service to improve customer loyalty and satisfaction. We use a range of products and services - from Mystery Shopping, Brand Auditing and Customer Satisfaction Surveys to Employee Opinion Surveys. With all of our programmes we carefully research our client’s specific requirements, taking care to immerse ourselves in their culture, spotting opportunities to share our unique research capabilities. Research is driven by our expert team to analyse results, spot trends and communicate ways to maximise behaviours, revenue and profits.
We often identify quick wins and over the years have learnt that 90% of customers who have left a store without making a purchase do so due to poor service. In other words, poor service has forced 90% of your potential customers to buy your products elsewhere.
Your current customers should be your greatest asset in recommending your brand, your best way to increase profits, your most frequent visitors and your greatest critics. Current customers, when kept happy, return more often, increase their spending and recommend you to family and friends.
70% of customers are prepared to pay more IF they receive a better service. Improving your service would result in 70% of your customers being happy to pay more.
If you are wondering how customers rate your service, you can contact us on 01235 438413.
If your customers are spending more money, more often, are happy to spend more on your services and are shouting your praises from the rooftops - then you then you must be one of our clients. If not, please visit www.retailactive.com to find out more.
Retail Active is a British research organisation, specialising in secret shopping, using carefully selected mystery shoppers. If you are looking for mystery shopping jobs and would like to join our panel, please contact us. We take huge pride in being one of the globes most successful mystery shopping companies and are always looking for talented secret shoppers to join us.
