In order to be the best you need to learn from your mistakes. Retail Active is the leading British Mystery shopping company and there is a reason for that. We review and improve our techniques constantly, staying a step ahead of the competition and providing a high-quality mystery shopping and customer research service for all of our valued clients. It’s important to be quick to recognise mistakes and just as important to fix them quickly.
Lack of Communication
From the client to us, from the secret shopper to the proof-reader, communication is key. Too often, companies will come to us with complaints about breakdowns of communication and one of their key requests is an Account Manager that will be with them throughout their engagement with us. We have built our Account Management around this ideal to ensure that all of our clients’ needs are listened to and met.
Managing Change
Every client is important to us and we go to exacting lengths to ensure complete client satisfaction. Our own research tells us that clients want meaningful and lasting relationships with their service providers, so we don’t change any of our key relationship contacts without carefully checking first. As we grow and gain new clients we continue to recruit new secret shoppers for new, exciting mystery shopping jobs. All of our mystery shoppers are graded after each and every assignment.
Lack of Groundwork
You wouldn’t promise to build a skyscraper without laying the correct foundations. All of our client projects run on a tried and tested system that is proven to provide reliable secret shopping and brand auditing results so when we make a promise, you can trust that we can deliver it.
Inconsistency of service
Secret shopping is a very different to brand auditing, or any of our other products and services. We have a graded and profiled International panel where it is possible for someone different to be assessing your business at every interaction. Our reporting style means that our processes are consistent, but our mystery shopper’s opinion is relevant, fresh, considered and timely.
If you would like to learn more on how we can help you, contact us on 01235 438413.
