A HUGE Thank You To All Of Our Mystery Shoppers...

A HUGE thank you to all of our mystery shoppers in the UK and beyond.  The past few months have seen us taking on new clients, expanding the services that we offer and we are even moving offices to accommodate our growing empire – we are fast becoming the market leader of all of the UK's mystery shopping companies!  None of this we could have done with you.  Thank you! 

Thank you to Sharon from Wiltshire:

Your name has been given to us as a star shopper on our Health and Vitality shop visits – we have had so many great reports on this project, so to have your name specifically mentioned is amazing.  Thank you!

Thank you to Shaun from West Sussex:

You took on two last minute jobs and completed them perfectly!  Our scheduler mentioned that you are always really nice, encouraging and you always go the extra mile to help out.  Thank you!

Thank you to Alex from Berkshire:

You have picked up a hard-to-allocate visit with important restrictions now, two months in a row – you have no idea how much we appreciate you!

Thank you to Kristinna from Cumbria:

Thank you to Neil from W Sussex:

Thank you to Christiana from Hertfordshire:

You have all gone FAR beyond the extra mile to help with our most recent video project.

Thank you to Jacqui from Bridgend:

You have always been a great member of our mystery shopping team and your recent Shopping Centre video was perfect and just what we were looking for.

Thank you to Richard from Hampshire:

You are adaptable, keen and dedicated and your enthusiasm is a breath of fresh air.  Thank you for all of your help!

Thank you to Philippa from Suffolk:

As always, you are happy to pick up mystery shopping jobs all across East Anglia and beyond and you always manage to fit our visits into your busy lifestyle – it is truly appreciated!

As always, we are delighted to admit that we would be nowhere without our mystery shoppers.

You can find out what we can do for your company, or join our mystery shopping team at www.retailactive.com

Video Mystery Shopping

Four compelling reasons to use Retail Active Video Mystery Shopping:

1) Customer Experience
See your business from the customer’s perspective – literally.  With Video Mystery Shopping, you can ensure that your company standards are adhered to and that your customers' experiences are of a similar high standard, whichever location they visit.

2) Training
Video Mystery Shops can bring a whole new dimension to your current training programme.  With a DVD of perfect service at your stores, you are not restricted to just telling your staff what excellent service is - you can actually SHOW them.

3) Management
No matter what product or service your company provides, service is always a high priority.  Using undetectable, covert recording techniques, Video Mystery Shopping gives you the facility to monitor and manage your business as never before.

4) Quality
Before undertaking assignments, our Mystery Shoppers are checked and briefed as to the requirements of each project.  The recordings are received by us within a matter of hours and they are put through our exacting Quality Assurance measures, checking video and audio quality, adherence to the brief and reporting accuracy.

We can provide online streaming of Video Mystery Shopping footage or we can have footage recorded on CD or DVD for distribution.  An accompanying written report is always an option and this will always be checked against the recording before both video and report are made available on our online portal.

Whether it’s for a new programme or in addition to a programme you are already running with us, Video Mystery Shopping can bring a whole new element to your business.  Please contact us for a demonstration or for further information, through info@retailactive.com or by calling 01235 438 413.  Retail Active is one of the leading Video Mystery Shopping companies.

If you are an established Video Mystery Shopper, please let us know through shoppersupport@retailactive.com, or you can update your Shopper Homepage with details of the equipment that you own so that we can match you up to our clients’ requirements and ensure that Video Mystery Shopping jobs are available to you.

What it takes to be a Mystery Shopper...

Have you ever wondered how businesses’ make decisions?  A growing number of household names are turning to the services of the Mystery Shopper.  The nature of a Mystery Shopper?  You need to have a good memory, be observational and have good writing skills.

A mystery shopper needs to be committed, able to work to a strict or tight deadline, be enthusiastic and reliable.  Every assignment that we schedule is going to provide useful and often decision making information to our clients.  We need Mystery Shoppers who can complete visits for us, with a very objective approach.  Completing an assignment will provide a customer’s insight into the approach and service that it provides.  

The emerging trend in our clients’ portfolio of requests is the Video Shop.  An accurate account of the Customer Service experience received in their business.  Shoppers completing video mystery shopping jobs are becoming more technical and proficient at covert operations.

So, do you have what it takes?  Ready to document and share your shopping experiences?  Why not sign up and start mystery shopping through www.retailactive.com; the home of one of the leading UK Mystery Shopping companies.

Video Mystery Shopping with Retail Active

Retail Active is one of the market leading Mystery Shopping Companies in the UK and we are undertaking a new venture for one of our existing clients. Due to the number of Video Mystery Shopping opportunities coming up, we need to expand our team of registered Video mystery shoppers.

Do you have experience in VIDEO MYSTERY SHOPPING? We would love to get you involved!  Please contact us on 01235 438 413 and let us know what equipment you have. You can also edit your Shopper Homepage to detail the equipment you own, to ensure that you are offered Video Mystery Shopping jobs.

We can only offer Video Mystery Shopping work to our registered Mystery Shoppers so if you're interested, join the team online at www.retailactive.com

We already have a great team of Video mystery shoppers on our panel so if you’re looking for a Video Mystery Shopping company, please email us on info@retailactive.com to see what Retail Active can do for your company.