Mystery Shopping Training

"I work in retail and my company realised we needed to improve our customer service and the way we were treating our customers, we just didn’t know how to go about it. I did a search on the internet and found a mystery shopping company called Retail Active.

Retail Active specialise in using customer research as the basis of their mystery shopping training. They are based in Oxfordshire in the UK and knew exactly how we could improve the way we treated and looked after our customers. In this economic climate it is more important than ever to be fully aware of what our customers were thinking. Our customer’s satisfaction is very important to us, we wanted to act on their feedback straight away to avoid losing those precious pennies and customers.

Retail Active not only offered us a Mystery Shopping Training programme, they also offered us an award winning Customer Service Training programme, where they were able to help our staff improve on their customer service skills. Within this programme they identified some minor customer service issues we had and compiled us a plan of action on how we could improve. The changes that we have seen are amazing and we are already getting comments from our customers saying that they have noticed the difference in the way our customer service has changed.

Retail Active also supplied us with customer service training games which were available at gamethingy.com. These were innovative training games that all of our staff thoroughly enjoyed. No more falling asleep in meetings and training rooms for our staff. These games transformed the way we thought and felt. With Retail Active at the end of the phone to help with any queries, we could and still can guarantee to be the best and stand out from our competitors.

This is the best business decision we have ever made, so if you are thinking about customer service training or mystery shopping training within your business, I would definitely recommend Retail Active."

For more information on Retail Active Mystery Shopping services or Retail Active Customer Service training sessions or materials, then you can call them on 01235 438413 or visit their web site at www.retailactive.com.