Retail Active the leading Mystery Shopping and Brand Audit Company is looking for experienced freelance proofreaders to join their quality assurance team.
The role requires you to liaise closely with our mystery shoppers to resolve any queries identified in a timely and accurate manner. Working with the head office team there will be a requirement to seek further information and possibly make a final edit to reports where appropriate to do so.
It is critical that you have an excellent understanding of the English language and meticulous attention to detail.
The key responsibilities enjoyed by our freelance proofreaders include:
- Diligently proofreading mystery shopper reports and evidencing their visit.
- Contact with shopper to resolve proofreading issues.
- Amending report as required in accordance with our ethics policy.
- Feeding back key information to our Operations team in order to avoid the recurrence of any identified issues.
Retail Active announced a 67% increase in business over the past year and 2012 is set to be the busiest yet.
Julian Chamberlain Managing Director of Retail Active commented, "Our proofreaders play a critical part in ensuring the quality of customer experience reports meets our exacting standard. It is a fascinating job where people can select the hours of work to meet their own lifestyle. Every report is diligently checked before sending to our clients. It's very rewarding knowing that the feedback you are checking will be considered at the highest level."
If you have the skills and experience to join us as a Freelance Proof Reader please contact Jo Jarvis by email at jo.jarvis@retailactive.com.
Retail Active is one of Europe's leading mystery shopping companies. This next year will see Retail Active assessing the service experience of over 150 of the UK's leading high street brands. Join us and help make a difference.
