Account Manager Vacancies

Retail Active the leading UK based Mystery Shopping Company is actively recruiting Account Managers to join them at their Oxfordshire based headquarters.

The primary purpose of a Retail Active Account Manager is to manage the commercial relationship with existing and new Mystery Shopping clients. This will involve regular meetings with clients to give feedback, share best practice and recommend improvements to their programmes.

You will be responsible for promoting Retail Active through presentations and analysis, whilst proactively identifying further new business opportunities.

Working with the Operations Team you will ensure that the client programme requirements are understood and implemented to an exacting standard.

You will have previous relevant experience as an Account Manager, be willing to travel extensively and looking for a challenge to develop your career in a growing organisation.

Applicants will need to be confident individuals with the ability to communicate effectively at all levels. This is a challenging and rewarding job requiring excellent organisational skills and ability to manage multiple projects.

Julian Chamberlain, Managing Director of Retail Active commented: 'This is a crucial role and we are looking for the very best and brightest Account Managers to join us. We offer excellent opportunities those able to make an engaging and meaningful difference to clients brand performance. We have exciting plans for the future and it is essential the right team is in place to make Retail Active the secret shopper company of choice.

If you would like to apply for this position please send your CV to info@retailactive.com, together with a covering letter, detailing why you believe you should be considered.

Retail Active is one of Europe's leading Mystery Shopping Companies, sending thousands of mystery shoppers each week to conduct assignments.

Salary, circa £28,000 pa. Company car or Car Allowance of £6,000 pa. Benefits

Data Processor Vacancy

Data Processor - Salary: 16k - 17k
Hours of work: 9.00 - 17.30 Monday to Friday
Harwell, Oxfordshire

Retail Active Mystery Shopping is growing fast and we are looking for a Data Processor to join us at our Head Office in Harwell, Oxfordshire.

We have an exciting IT opportunity for a highly motivated individual to join our Operations team designing forms for deployment to the internet through our proprietary system. The successful applicant will report to the Operations Manager. You will be a motivated and energetic individual, used to working in a fast paced environment and delivering results.

Our Operations team is responsible for delivering bespoke Mystery Shopper research that contributes a meaningful and lasting difference to our client's business performance. This is an environment where we work to tight deadlines, ensuring the standard of service we provide our Secret Shoppers and Clients is second to none.

Accuracy and diligence are essential competencies, as is the ability to analyse and interpret research data. You will have a strong understanding of Microsoft Excel, be IT literate and have a keen eye for detail. Experience with CSS is desirable though not essential.

While this role is predominately focuses on creating data input forms, you will also be involved in developing new creative projects on a regular basis. We will look favorably on those applicants that can demonstrate their abilities in other IT areas outside of data input.

Your responsibilities will include:

• Working with our proprietary system, you will design bespoke forms for deployment for the internet to meet client Mystery Shopping Programme requirements
• Input research data to the Retail Active System
• Determine client facing dashboards, enabling clients to see accurate and meaningful research data at a glance
• Work closely with Client Account Managers, interpreting their needs to ensure clients receive an exacting level of service at all times
• Provide support and guidance to all the Allocation team so that projects can be implemented smoothly and effectively
• Develop bespoke demonstration websites for clients where required
• Meet implementation targets and deadlines
• Work with other members of the IT team to ensure the department works smoothly and effectively

Retail Active is a fast growing mystery shopping company, there is plenty of scope for those with drive and ability to develop their career to the highest level. This great opportunity to join a fast paced team that thrives on success.

If you would like to apply for the position of Data Processor, send your current CV, stating your qualifications and experience to info@retailactive.com . Please include a cover letter setting out why you should be considered for this role.

Retail Active is one of Europe's leading Mystery Shopping Companies and part of the Sequential Solutions Group.

We're Hiring

Mystery Shopper Scheduler - Salary: 16k - 17k

Hours of work: 9.00 - 17.30 Monday to Friday

Harwell, Oxfordshire

Retail Active Mystery Shopping is growing fast and after several high profile client wins we are looking to grow our Oxfordshire based team.

We have an exciting opportunity for a highly motivated individual to join our Allocation team as a Mystery Shopper Scheduler.

The successful applicant will report to the Mystery Shopper Team Leader and will be a motivated and energetic individual, used to working in a fast paced environment and delivering  results.

Our Allocation team is responsible for ensuring that each of our exciting Mystery Shopping assignments is completed to standard and on time. This is an environment where we work to tight deadlines, ensuring the standard of service we provide our Mystery Shoppers and Clients is second to none.

While this role is predominantly focused on allocating assignments, you will also be involved in developing our mystery shopper community and in the implementation of new projects.

Your responsibilities will include:

• Using the Retail Active Mystery Shopper allocation system to fill assignments
• Telephone shoppers to pre-qualify their eligibility to undertake Mystery Shopping Jobs
• Call Shopper to brief them on assignment details and job requirements
• Work with our Quality Assurance team to ensure that secret shopping visits are completed to standard
• Meet allocation targets and deadlines
• Work with other members of the allocation team to ensure the department works smoothly and effectively

Retail Active is a fast growing company. There is plenty of scope for those with the drive and ability to develop their career to the highest level. This is a great opportunity to join a fast paced team that thrives on success.

If you would like to apply for the position of Mystery Shopper Scheduler, send you current CV, stating your qualifications and experience to info@retailactive.com . Please include a cover letter setting out why you should be considered for this role.

Retail Active is one of Europe's leading Mystery Shopping Companies and part of the Sequential Solutions Group.