Saturday, 24 November 2012

Service Hero of the Month - October 2012

We are pleased to present this month’s Service Hero; Daniel, a valued member of Timpson, who works at their Fenchurch Street Station store in London, United Kingdom.

Daniel's hard work, dedication and enthusiasm for the brand he represents were evident during recent visits to Timpson, Fenchurch Street Station. His passion for great service and expert knowledge has helped his customers make the right choices for repairs and product purchases. We have received outstanding praise from customers regarding their experience, specifically stating that their opinion of the brand has been positively influenced as a direct result of Daniel's great advice and guidance.

To nominate someone who you feel should be recognised for their excellent Customer Service skills, please email shoppersupport@retailactive.com with your nominee’s name, the company they work for and the reasons for your nomination. Please also include your details so that we can get in touch regarding your nomination, in case we need some more information.

Remember, your nominee doesn’t have to be from one of your mystery shopping assignments and you don’t have to be working for our mystery shopping company to nominate someone.
If you would like to find out what Retail Active can do to improve Customer Service and Customer Experience in your stores, please contact info@retailactive.com.