We are delighted to award this month’s Service Hero to Sharon, a valued colleague at the Glossop branch of Wickes.
Sharon has been nominated for recognition as a Service Hero due to her excellent Customer Service skills, noted in a recent mystery shopping visit. She takes the trouble to explain the services that Wickes can provide and does so at the right level for her customers to understand.
Our mystery shopper said, “I felt that she was interested in my needs, not just in a sale, and as a result I felt a valued customer and would have been more likely to buy as a result.”
If you want to nominate someone for our Service Hero of the Month, please email shoppersupport@retailactive.com with your nominee’s name, the company they work for and the reasons for your nomination.
The nomination doesn’t have to come from one of our mystery shopping visits or brand audits. The nominee could work at your regular coffee-stop or supermarket – we are happy to receive all recommendations.
Please include your contact details in the email, just in case we need to get in touch for more information with regards to your nomination.
If you’re interested in seeing how we can help you to improve Service Excellence and Customer Experience within your business, please email info@retailactive.com for more details.
