Compliance auditing allows your company to test the strengths of your business management system as they relate to your current responsibilities. Compliance auditing also checks on the implementation of your companys written procedures. Compliance auditing is a robust process that generates impartial, accurate and independent feedback which verifys and evaluates whether the specified criteria is followed and met.
By taking part in compliance auditing, it can add strategic value to your business as well as growth in your profits. Compliance auditing makes a lasting improvement to your business. When compliance auditing is taking place, all of the results are recorded in many different ways from digital photos to online reportage. These reports produce detailed action plans and informs you as a company what measures and actions are needed to take to improve any areas that need attention.
Retail Active are one company that undertakes Compliance auditing. Their Compliance auditing programme is second to none and is designed to be completely unique for each of their clients. All of their Compliance auditing team are trained to the highest level and their experience in compliance auditing has enabled them to improve value and profit to many of their clients. Retail Active work hard to build up valuable relationships with their clients and provide support before and after any visits. This is why so many clients put their trust in Retail Active.
If you would like to know more about Retail Active Compliance Auditing, please contact them on 01235 438413 where you will find friendly and approachable staff ready to answer any of your queries.
Showing posts with label compliance auditing. Show all posts
Showing posts with label compliance auditing. Show all posts
Friday, 30 January 2009
Friday, 7 November 2008
Repeat Customers Spend 33% More Than New Customers
A customer research company has recently published findings that suggest repeat customers spend on average 33% more than new customers. Another key result from the survey is that referrals among repeat customers are 107% greater than non-customers.
The two facts combined reaffirm the long held view that operating a strategic customer retention plan is essential for business success. Developing your customer loyalty is a key part of any sales growth plan, especially as it can cost as much to gain ONE new client as to keep FIVE existing ones.
Building your customers advocacy is crucial especially when you look at the way businesses can lose customers. Incredibly 68% of customers leave because of what they perceive as indifference from the service provider. This level of indifference makes them feel unappreciated and taken for granted.
14% leave because of dissatisfaction with the current service and/or product
9% leave because of a better product/service or price
5% follow a friend's advice, these customers are passive and have been persuaded by a detractor.
3% move away from the area
1% of customers die
Retail Active the agency who compiled the survey information specialise in Mystery Shopping and Compliance Auditing.
Julian Chamberlain, Managing Director of Retail Active commented, ‘Before any company considers spending valuable time and money attracting new customers, they should consider these statistics. It is striking that even in such a tough economic climate loyal customers are still prepared to spend much more than those new to your business proposition.’
Retail Active provides research focused on delivering genuine business advantage to clients. If you would like to know more about the Mystery Shopping services they offer visit www.retailactive.com or call 01235 438413.
The two facts combined reaffirm the long held view that operating a strategic customer retention plan is essential for business success. Developing your customer loyalty is a key part of any sales growth plan, especially as it can cost as much to gain ONE new client as to keep FIVE existing ones.
Building your customers advocacy is crucial especially when you look at the way businesses can lose customers. Incredibly 68% of customers leave because of what they perceive as indifference from the service provider. This level of indifference makes them feel unappreciated and taken for granted.
14% leave because of dissatisfaction with the current service and/or product
9% leave because of a better product/service or price
5% follow a friend's advice, these customers are passive and have been persuaded by a detractor.
3% move away from the area
1% of customers die
Retail Active the agency who compiled the survey information specialise in Mystery Shopping and Compliance Auditing.
Julian Chamberlain, Managing Director of Retail Active commented, ‘Before any company considers spending valuable time and money attracting new customers, they should consider these statistics. It is striking that even in such a tough economic climate loyal customers are still prepared to spend much more than those new to your business proposition.’
Retail Active provides research focused on delivering genuine business advantage to clients. If you would like to know more about the Mystery Shopping services they offer visit www.retailactive.com or call 01235 438413.
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