The 2009 UK Vehicle Ownership Satisfaction Study (VOSS) is the successor study to the UK Customer Satisfaction Index (CSI). It is based on the evaluations of over 15,700 online interviews from UK car owners after an average of two years of ownership. The study included 101 models and 29 brands.
The survey covers four measurements of satisfaction and 67individual attributes; owners provide detailed evaluations of the dealerships and their vehicles.
'Lexus consistently delivers an exceptional ownership experience for customers in the UK,' said Susan Barnes, European automotive director at J.D. Power and Associates.
Julian Chamberlain, managing director of Retail Active Mystery Shopping, one of Britain’s leading business intelligence agencies, said: “We are very proud to work with such a highly acclaimed brand that delivers such consistent excellence.
“Retail Active has supported the Lexus network for the past two years, working with them to raise the standards of the retail network. Retail Active operates at the forefront of excellence and we are delighted to work closely with Lexus GB, this award is testimony to the excellence they deliver.”
Retail Active, Start Electron, Fermi Avenue, Harwell Science and Innovation Campus, Harwell, Oxfordshire, OX11 0QR
+44 (0)1235 438413
www.retailactive.com
Press inquiries: John Hemmingway 0115 960 5734 - 0786 764 1983 – john@jhcomms.com
