Retail Active, the leading Mystery Shopping and customer experience agency is bucking the trend with continued growth and significant investment in people and technologies.
Following their successful move to the new £40m International Space Innovation Centre, Retail Active is expanding its workforce and business activities.
Trading at the Oxfordshire based Mystery Shopping and Brand Audit Company has been significantly ahead of expectations. Over the past 12 months the company has seen a 40% increase in turnover. Retail Active boast an impressive client list, having some of the most recognised companies in the world on their books.
Julian Chamberlain CEO of Retail Active puts the impressive performance of the company down to the whole team’s dedication to delivering excellence. “In a market where there are several companies offering a similar service it’s essential to have a point of difference. The Retail Active approach is to deliver flawless execution of our services - we just don’t accept sloppy practices”.
”I passionately believe that people make the difference. You can have the best systems, technology and processes in the world, but if you don’t have the right team in place you will never win. Our team are not just experts in their field; they are also a highly motivated force with the passion to provide every client with the best possible Mystery Shopping and Brand Audit Programme.
Commenting further Chamberlain said, “Each day we receive enquires from clients dissatisfied with the way they are being treated by other mystery shopping providers. We are here to welcome them to a new and better way of working, one where the client actually gets what is promised to them.
We have never lost a customer; it’s this that enables us to claim Retail Active is arguably the best Mystery Shopping Company in the world.
