Center Parcs have chosen Retail Active as their Mystery Shopping partner to assess service levels and staff behaviours. Following extensive trials the Oxfordshire based Mystery Shopping Company was selected for its capability and experience in being able to help make a real difference to company performance.
Commenting on the news, Julian Chamberlain CEO of Retail Active said, “We are very proud to work with such a distinguished business. The team at Center Parcs are passionate about making genuine improvements to their customer’s holiday experience. Knowing that there is a real zest to make positive improvements based on our research helps make our work so much more rewarding”.
A spokes person for Center Parcs added, “Our Mystery Shopping programme is a vital learning tool. The reports are with us in less than 48 hours, helping us make improvements straight away. We receive the feedback in a very constructive way, where we can measure behaviours through dynamic customer insight.
Retail Active has tens of thousands of Mystery Shoppers working undercover on assignments all over Europe. Mystery Shopping is a vital tool for any business looking to improve their performance. Mystery Shopping services help increase customer satisfaction, sales performance and build staff competence and profitability.
Retail Active Mystery Shopping operates in a range of diverse business sectors, such as Retail, Hotels, Automotive, Supermarkets, Cruise Operators, Restaurants, Pub Retail, Banking and more.
