Network Rail Appoints Retail Active as its Mystery Shopping Partner

Retail Active, one of Europe’s leading mystery shopping companies has been appointed to operate Network Rail’s 'mystery shopper ' customer service evaluation programme.

The research will take place at 17 of Network Rails prestigious stations throughout the UK with the purpose of identifying strategic opportunity to enhance the sales and service at over 550 businesses and 150 leading high street brands.

Retail Active will operate ‘Service Excellence’, which aims to evaluate and improve existing customer service standards.

Julian Chamberlain Managing Director of Retail Active stated that the Oxfordshire based secret shopping company competed against a shortlist of three other leading research companies. ‘We are delighted to have been awarded this business and look forward to making a meaningful and lasting difference to Network Rails business objectives.

Retail Active is growing fast and I am confident that our ability to deliver this project with flawless execution meant that we are the right choice all along. Our performance last year has outperformed all expectations and 2012 is set to be our most exciting yet.

Working with Network Rail enables us to showcase our true capabilities as the leading Mystery Shopping and Brand Audit Company. We will be assessing customer service to keep customers coming back. Our regular evaluations and feedback will help Network Rail to develop and maintain good customer service practices with their business partners for years to come."

Retail Active is part of the Sequential Solutions Group and the leading Mystery Shopping Company in the UK. Each year tens of thousands of secret shoppers visit businesses throughout Europe to test their service and customer experience.

Calling All Shoppers

Retail Active the leading Mystery Shopping and Brand Audit Company is looking for thousands of new recruits to join them.

If you would like to eat, shop and experience some of Europe’s best known brands and attractions then why not join us. Becoming a Mystery Shopper is great fun and above all you get the opportunity to make a real and lasting difference to the standard of service being provided. There are thousands of mystery shopping jobs available all over Europe and throughout the UK.

Becoming a Secret Shopper is free and you will be paid for each assignment. Many assignments will require you to test food and drink or buy purchases that you are able to keep.

Retail Active announced a 66% increase in business over the previous year and 2012 is set to be the busiest yet. Julian Chamberlain Managing Director of Retail Active commented, “I can’t think of anything more rewarding than experiencing the service of leading high street brands, knowing that the feedback you give will be considered at the highest level. The insight that our secret shoppers provide is invaluable and more and more companies are signing us to help them improve their business proposition.

This next year will see Retail Active assessing the service experience of over 150 of the UK’s leading high street brands. Join us and help make a difference.

Retail Active is part of the Sequential Solutions Group and a leading mystery shopping company operating throughout Europe.