The research will take place at 17 of Network Rails prestigious stations throughout the UK with the purpose of identifying strategic opportunity to enhance the sales and service at over 550 businesses and 150 leading high street brands.
Retail Active will operate ‘Service Excellence’, which aims to evaluate and improve existing customer service standards.
Julian Chamberlain Managing Director of Retail Active stated that the Oxfordshire based secret shopping company competed against a shortlist of three other leading research companies. ‘We are delighted to have been awarded this business and look forward to making a meaningful and lasting difference to Network Rails business objectives.
Retail Active is growing fast and I am confident that our ability to deliver this project with flawless execution meant that we are the right choice all along. Our performance last year has outperformed all expectations and 2012 is set to be our most exciting yet.
Working with Network Rail enables us to showcase our true capabilities as the leading Mystery Shopping and Brand Audit Company. We will be assessing customer service to keep customers coming back. Our regular evaluations and feedback will help Network Rail to develop and maintain good customer service practices with their business partners for years to come."
Retail Active is part of the Sequential Solutions Group and the leading Mystery Shopping Company in the UK. Each year tens of thousands of secret shoppers visit businesses throughout Europe to test their service and customer experience.
