Compliance auditing allows your company to test the strengths of your business management system as they relate to your current responsibilities. Compliance auditing also checks on the implementation of your companys written procedures. Compliance auditing is a robust process that generates impartial, accurate and independent feedback which verifys and evaluates whether the specified criteria is followed and met.
By taking part in compliance auditing, it can add strategic value to your business as well as growth in your profits. Compliance auditing makes a lasting improvement to your business. When compliance auditing is taking place, all of the results are recorded in many different ways from digital photos to online reportage. These reports produce detailed action plans and informs you as a company what measures and actions are needed to take to improve any areas that need attention.
Retail Active are one company that undertakes Compliance auditing. Their Compliance auditing programme is second to none and is designed to be completely unique for each of their clients. All of their Compliance auditing team are trained to the highest level and their experience in compliance auditing has enabled them to improve value and profit to many of their clients. Retail Active work hard to build up valuable relationships with their clients and provide support before and after any visits. This is why so many clients put their trust in Retail Active.
If you would like to know more about Retail Active Compliance Auditing, please contact them on 01235 438413 where you will find friendly and approachable staff ready to answer any of your queries.
Friday, 30 January 2009
Wednesday, 21 January 2009
Mystery Shopping Training
"I work in retail and my company realised we needed to improve our customer service and the way we were treating our customers, we just didn’t know how to go about it. I did a search on the internet and found a mystery shopping company called Retail Active.
Retail Active specialise in using customer research as the basis of their mystery shopping training. They are based in Oxfordshire in the UK and knew exactly how we could improve the way we treated and looked after our customers. In this economic climate it is more important than ever to be fully aware of what our customers were thinking. Our customer’s satisfaction is very important to us, we wanted to act on their feedback straight away to avoid losing those precious pennies and customers.
Retail Active not only offered us a Mystery Shopping Training programme, they also offered us an award winning Customer Service Training programme, where they were able to help our staff improve on their customer service skills. Within this programme they identified some minor customer service issues we had and compiled us a plan of action on how we could improve. The changes that we have seen are amazing and we are already getting comments from our customers saying that they have noticed the difference in the way our customer service has changed.
Retail Active also supplied us with customer service training games which were available at gamethingy.com. These were innovative training games that all of our staff thoroughly enjoyed. No more falling asleep in meetings and training rooms for our staff. These games transformed the way we thought and felt. With Retail Active at the end of the phone to help with any queries, we could and still can guarantee to be the best and stand out from our competitors.
This is the best business decision we have ever made, so if you are thinking about customer service training or mystery shopping training within your business, I would definitely recommend Retail Active."
For more information on Retail Active Mystery Shopping services or Retail Active Customer Service training sessions or materials, then you can call them on 01235 438413 or visit their web site at www.retailactive.com.
Retail Active specialise in using customer research as the basis of their mystery shopping training. They are based in Oxfordshire in the UK and knew exactly how we could improve the way we treated and looked after our customers. In this economic climate it is more important than ever to be fully aware of what our customers were thinking. Our customer’s satisfaction is very important to us, we wanted to act on their feedback straight away to avoid losing those precious pennies and customers.
Retail Active not only offered us a Mystery Shopping Training programme, they also offered us an award winning Customer Service Training programme, where they were able to help our staff improve on their customer service skills. Within this programme they identified some minor customer service issues we had and compiled us a plan of action on how we could improve. The changes that we have seen are amazing and we are already getting comments from our customers saying that they have noticed the difference in the way our customer service has changed.
Retail Active also supplied us with customer service training games which were available at gamethingy.com. These were innovative training games that all of our staff thoroughly enjoyed. No more falling asleep in meetings and training rooms for our staff. These games transformed the way we thought and felt. With Retail Active at the end of the phone to help with any queries, we could and still can guarantee to be the best and stand out from our competitors.
This is the best business decision we have ever made, so if you are thinking about customer service training or mystery shopping training within your business, I would definitely recommend Retail Active."
For more information on Retail Active Mystery Shopping services or Retail Active Customer Service training sessions or materials, then you can call them on 01235 438413 or visit their web site at www.retailactive.com.
Monday, 19 January 2009
Benefits of Secret Shopping in the UK
Where are your customers going once they have visited your store?
Just imagine for one moment the horror of having no customers in your store. Would you be satisfied that you have a successful business? The answer is absolutely not!
Customers are critical to the success of every business, so it makes complete sense that the better you make the customer's experience, the more successful your business will be. This is especially true in demanding times when all businesses are competing for every penny and every customer.
The unfortunate business reality is that your competitors are very similar to you. They have a good location, good product range, smart premises, easy parking and good staff. So the key to winning the loyalty of your customers is determining how can you persuade customers to come to your business rather than your competitors.
One of the best secret shopping companies called Retail Active develops world class Secret Shopping programmes. Their programmes help determine the key reasons why shoppers are satisfied or dissatisfied with the service and experience you provide. Retail Active helps build a clear picture of the trends and opportunities to help establish a clear lead ahead of your competitors.
Where Retail Active is different from all other Secret Shopping Companies is that they use award winning training methodology to design and implement solutions to real life business challenges. This is a unique process where the consumer insight is the basis of future staff training.
Retail active are helping companies grow year on year (even in tough markets) by providing clear and concise customer insight about service culture and where it needs to be.
Just imagine for one moment the horror of having no customers in your store. Would you be satisfied that you have a successful business? The answer is absolutely not!
Customers are critical to the success of every business, so it makes complete sense that the better you make the customer's experience, the more successful your business will be. This is especially true in demanding times when all businesses are competing for every penny and every customer.
The unfortunate business reality is that your competitors are very similar to you. They have a good location, good product range, smart premises, easy parking and good staff. So the key to winning the loyalty of your customers is determining how can you persuade customers to come to your business rather than your competitors.
One of the best secret shopping companies called Retail Active develops world class Secret Shopping programmes. Their programmes help determine the key reasons why shoppers are satisfied or dissatisfied with the service and experience you provide. Retail Active helps build a clear picture of the trends and opportunities to help establish a clear lead ahead of your competitors.
Where Retail Active is different from all other Secret Shopping Companies is that they use award winning training methodology to design and implement solutions to real life business challenges. This is a unique process where the consumer insight is the basis of future staff training.
Retail active are helping companies grow year on year (even in tough markets) by providing clear and concise customer insight about service culture and where it needs to be.
Tuesday, 13 January 2009
Mystery Shopping in the UK - Secrets Revealed
What is Mystery Shopping?
Many companies contract market research companies to evaluate the quality of service within their business; these mystery shopping companies use mystery shoppers to obtain the information anonymously. They brief a mystery shopper to use the services or facilities in a shop or restaurant, for example, and then report back on the experience. Usually the mystery shopper is then reimbursed, and often can keep the product or service.
If you love to shop or eat out you may have been tempted by websites and unsolicited emails claiming that you can earn money as a mystery shopper. Sometimes unscrupulous mystery shopping promoters try to tempt people by offering meals at prestigious restaurants, shopping at luxury shops or staying at five star hotels. Unfortunately the reality is that most marketing companies fail to live up to the hype and do not deliver great mystery shopper opportunities.
According to Retail Active (a leading Mystery Shopping Company) mystery shopping is best considered as a part-time activity. Retail Active offer mystery shopping opportunities online at www.retailactive.com this enables their carefully selected and registered mystery shoppers to select the assignments they want to participate in.
On the flipside there are fraudulent mystery shopping organisations that promote the impression that they can offer lucrative mystery shopper jobs with reputable companies. These jobs are often fake and require unsuspecting potential mystery shoppers to register and then pay a fee for information about a job or list of mystery shopping companies. Retail Active warns that you should NEVER pay money to anyone to become a mystery shopper. Remember lists of reputable Mystery Shopping companies are available for free with legitimate mystery shopper jobs widely published on the Internet. Reputable mystery shopping companies such as Retail Active offer jobs via the internet in a secure and professional environment. Remember legitimate companies don’t charge an application fee!
Mystery Shopping Facts
1. Search the Internet for mystery shopping companies that are accepting applications.
2. Only submit applications online.
3. Becoming a legitimate mystery shopper for a legitimate company doesn’t cost a penny
4. Do some homework about mystery shopping and be sceptical of mystery shopping organisations promoters who advertise by unsolicited email.
5. Never buy mystery shopping directories online from companies that provide mystery shoppers
6. If you think you have encountered a mystery shopping scam contact the police.
For information on how to register to be a mystery shopper with Retail Active visit www.retailactive.com
Many companies contract market research companies to evaluate the quality of service within their business; these mystery shopping companies use mystery shoppers to obtain the information anonymously. They brief a mystery shopper to use the services or facilities in a shop or restaurant, for example, and then report back on the experience. Usually the mystery shopper is then reimbursed, and often can keep the product or service.
If you love to shop or eat out you may have been tempted by websites and unsolicited emails claiming that you can earn money as a mystery shopper. Sometimes unscrupulous mystery shopping promoters try to tempt people by offering meals at prestigious restaurants, shopping at luxury shops or staying at five star hotels. Unfortunately the reality is that most marketing companies fail to live up to the hype and do not deliver great mystery shopper opportunities.
According to Retail Active (a leading Mystery Shopping Company) mystery shopping is best considered as a part-time activity. Retail Active offer mystery shopping opportunities online at www.retailactive.com this enables their carefully selected and registered mystery shoppers to select the assignments they want to participate in.
On the flipside there are fraudulent mystery shopping organisations that promote the impression that they can offer lucrative mystery shopper jobs with reputable companies. These jobs are often fake and require unsuspecting potential mystery shoppers to register and then pay a fee for information about a job or list of mystery shopping companies. Retail Active warns that you should NEVER pay money to anyone to become a mystery shopper. Remember lists of reputable Mystery Shopping companies are available for free with legitimate mystery shopper jobs widely published on the Internet. Reputable mystery shopping companies such as Retail Active offer jobs via the internet in a secure and professional environment. Remember legitimate companies don’t charge an application fee!
Mystery Shopping Facts
1. Search the Internet for mystery shopping companies that are accepting applications.
2. Only submit applications online.
3. Becoming a legitimate mystery shopper for a legitimate company doesn’t cost a penny
4. Do some homework about mystery shopping and be sceptical of mystery shopping organisations promoters who advertise by unsolicited email.
5. Never buy mystery shopping directories online from companies that provide mystery shoppers
6. If you think you have encountered a mystery shopping scam contact the police.
For information on how to register to be a mystery shopper with Retail Active visit www.retailactive.com
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