Mystery Dining

Retail Active is at the forefront of UK mystery shopping and brand auditing.  We already provide an insightful and powerful mystery dining service to our clients in the Hospitality industry and the Dining sector. We check customer service, guest satisfaction and quality, as well as providing key information to support marketing and operational decisions.

Just like all of our mystery shopping programmes, all of our mystery dining programmes are bespoke, client focused and designed to allow our clients to drill down and interrogate our innovative and objective reporting.

We know your industry; we’ve spent our lives working in it.  A Retail Active mystery dining programme could help to accelerate sales, motivate, train staff and turn complaints in opportunities.  From fast food to fine dining, every company needs to know where their service could improve and they deserve to know where they are excelling – information that mystery shopping companies like Retail Active can provide.

Our mystery diners are reliable and dedicated.  Before being allocated dining and hospitality mystery shopping jobs, they are trained and vetted to ensure they have the skills necessary to provide accurate feedback.  Our mystery shoppers can provide a objective report only hours after visiting a location and our Quality Assurance Team are online daily and at all hours, to ensure the reports are sent to you on time and the information is accurate. 

To learn more about the prestige mystery dining services we offer, please call us on +44 (0)1235 856575 or contact us via email; info@retailactive.com

If you are interested in starting to mystery dine with us, you can apply online via our Shopper Academy at www.retailactive.com

View previous, “Why choose Retail Active?” posts on;

Automotive Mystery shopping
Hotel Mystery Guest programmes
High Street Mystery shopping

Welcome to Mission Control

 

Retail Active is a fast growing business and at long last we have moved to our new dedicated office aptly named, ‘Mission Control.’

Having dedicated office facilities has enabled us to develop our own, special culture further.  Working as a close team gives us a feeling of pride and a deep sense of mission.

Here’s what some of the team have to say:

“The team are becoming stronger.  We are working together so much better now that we are in one building, rather than split across several offices.  We support each other at every stage of the way!”
Jo – Completion

“The updated technology is a real bonus – we now have the same Wi-Fi that NASA use and we still have great facilities being installed, like the Video walls.  We were restricted by our office before; now the sky is the limit.”
Michelle – Quality Assurance

“It has meant that we now have increased visibility across our business.  Our back of house and scheduling teams can now understand our client’s perspective and the Account Managers have a greater awareness of our Mystery Shopping community.”
Charlotte – Operations

To find out why we are one of the UKs fastest growing Mystery shopping companies and ask what we can do for your company email info@retailactive.com.  

If you are looking to join us as a Mystery shopper, you can join online via our Mystery Shopping Academy at www.retailactive.com

The Scope Of Mystery Shopping...

One of the questions that we are asked all of the time, both by clients and by mystery shoppers, is if we just go to retail shops.  Mystery shopping is a field with tremendous depth and there are a myriad of different applications that some never consider so the answer every time, is a resounding NO!

So, what else is there but retail shops?

•    Telephone services – we can access helplines, contact lines and customer support services via our state of the art call recording system.
•    Hotel mystery guests – we have mystery shoppers who are always available to stay away from home and to give impartial feedback on their experiences. Click [here] for more information.
•    Websites – you can request one of our trained and accurate assessors to look over your company website and test your facilities.
•    Mystery dining – our mystery diners deliver reliable and valuable customer feedback on a range of venues and menus across the UK.
•    Experience and recreation – from Theme Parks to Spas, it is often difficult to gain an impartial insight into performance.  We have mystery shoppers who are experienced in every sector and will be able to provide an unbiased judgement according to specific requirements.
•    Transport and Logistics – logistics and transport companies engage mystery shopping companies like Retail Active to measure performance, customer service and compliance.

And beyond...
There are innumerable different products and services provided across the world and if it’s not something we have, “Shopped” before, it is safe to say that we would be very interested in having discussions to see what we can do for you.  We are a, “Can-do” company and we encourage blue-sky approaches and if you can provide it, our mystery shoppers can access it.

If you are interested to see what we can do for your company, please email info@retailactive.com or you can call us at our new offices on 01235 856575.

We always have a variety of mystery shopping jobs available for reliable, dedicated mystery shoppers.  You can apply online via the Mystery Shopping Academy of Great Britain at www.retailactive.com.

A HUGE Thank You To All Of Our Mystery Shoppers...

A HUGE thank you to all of our mystery shoppers in the UK and beyond.  The past few months have seen us taking on new clients, expanding the services that we offer and we are even moving offices to accommodate our growing empire – we are fast becoming the market leader of all of the UK's mystery shopping companies!  None of this we could have done with you.  Thank you! 

Thank you to Sharon from Wiltshire:

Your name has been given to us as a star shopper on our Health and Vitality shop visits – we have had so many great reports on this project, so to have your name specifically mentioned is amazing.  Thank you!

Thank you to Shaun from West Sussex:

You took on two last minute jobs and completed them perfectly!  Our scheduler mentioned that you are always really nice, encouraging and you always go the extra mile to help out.  Thank you!

Thank you to Alex from Berkshire:

You have picked up a hard-to-allocate visit with important restrictions now, two months in a row – you have no idea how much we appreciate you!

Thank you to Kristinna from Cumbria:

Thank you to Neil from W Sussex:

Thank you to Christiana from Hertfordshire:

You have all gone FAR beyond the extra mile to help with our most recent video project.

Thank you to Jacqui from Bridgend:

You have always been a great member of our mystery shopping team and your recent Shopping Centre video was perfect and just what we were looking for.

Thank you to Richard from Hampshire:

You are adaptable, keen and dedicated and your enthusiasm is a breath of fresh air.  Thank you for all of your help!

Thank you to Philippa from Suffolk:

As always, you are happy to pick up mystery shopping jobs all across East Anglia and beyond and you always manage to fit our visits into your busy lifestyle – it is truly appreciated!

As always, we are delighted to admit that we would be nowhere without our mystery shoppers.

You can find out what we can do for your company, or join our mystery shopping team at www.retailactive.com

Why Choose Retail Active – High Street Mystery shopping

Competition on the high street is fierce. Not only do high street retailers have to compete with their neighbours, they also need to ensure that their products and services can rival those available online at the click of a button. In a world where convenience is often the determining factor in customer’s decisions, the high street is often overlooked.

It is no surprise that service is what makes customers return to high street stores. When you can get the same product online for a similar price, the personal experience is key. Here at Retail Active, the UK's leading and most innovative mystery shopping company, we strive to aid help clients improve service standards and customer experience. Our mission is to help them become the leader in their field – the brand customers think of first.

Our unique team of mystery shoppers are vetted and trained, before being allocated assignments and mystery shopping jobs. Our Quality Assurance Team are online at all hours of the day to receive reports, ensure that reports are delivered accurately and on time; and that our standard of excellence is maintained.

Considering all options for mystery shopping companies, we are large enough players that we can accommodate any number of stores across the UK and further afield but we have a small company mentality which values client relationships. We are always hands on and we maintain a personal, genuine interest in each of our clients.

If you wish to enquire about the services Retail Active can provide, please email info@retailactive.com or call us on our new number; 01235 856 575.

If you are interested in becoming a mystery shopper with us, you can apply online via our Shopper Academy at www.retailactive.com

View previous “Why choose Retail Active?” posts on;

Automotive Mystery shopping
Hotel Mystery Guest programmes

Considered Exit Interviewing?

Exit Interviewing is one of the most popular projects that we run, both for our clients and for our Mystery Shoppers. Where Mystery Shopping offers a snapshot of one customer’s experience, Retail Active Exit Interviews can gather several opinions from customers in a matter of hours. 

Exit Interviewing involves speaking with shoppers as they leave a store and filling in questionnaires with them about their experience, their opinions and their new purchases. 

We are looking for both new and experienced customer service Exit Interviewers to work with us on existing projects and to expand our current workforce of Interviewers, as we gain more and more business involving opportunities of this kind.

To be an Exit Interviewer you need to be dedicated, honest and reliable. Although, having Field Marketing, Exit Survey or Brand Auditing experience would be a definite plus! You need to be one of our team of Mystery Shoppers to be eligible, so please sign up at www.retailactive.com and tell us at  shoppersupport@retailactive.com why we should consider you to join our team. Whether you are just interested in Exit Interviewing or you are looking for additional opportunities to complete alongside your Mystery Shopping jobs, we would be delighted to hear from you!

Retail Active is one of Europe's leading Mystery Shopping Companies and conducts Brand Audits, Secret Shopping and Customer Satisfaction Surveys to over 170 companies in the UK and Europe.

Video Mystery Shopping

Four compelling reasons to use Retail Active Video Mystery Shopping:

1) Customer Experience
See your business from the customer’s perspective – literally.  With Video Mystery Shopping, you can ensure that your company standards are adhered to and that your customers' experiences are of a similar high standard, whichever location they visit.

2) Training
Video Mystery Shops can bring a whole new dimension to your current training programme.  With a DVD of perfect service at your stores, you are not restricted to just telling your staff what excellent service is - you can actually SHOW them.

3) Management
No matter what product or service your company provides, service is always a high priority.  Using undetectable, covert recording techniques, Video Mystery Shopping gives you the facility to monitor and manage your business as never before.

4) Quality
Before undertaking assignments, our Mystery Shoppers are checked and briefed as to the requirements of each project.  The recordings are received by us within a matter of hours and they are put through our exacting Quality Assurance measures, checking video and audio quality, adherence to the brief and reporting accuracy.

We can provide online streaming of Video Mystery Shopping footage or we can have footage recorded on CD or DVD for distribution.  An accompanying written report is always an option and this will always be checked against the recording before both video and report are made available on our online portal.

Whether it’s for a new programme or in addition to a programme you are already running with us, Video Mystery Shopping can bring a whole new element to your business.  Please contact us for a demonstration or for further information, through info@retailactive.com or by calling 01235 438 413.  Retail Active is one of the leading Video Mystery Shopping companies.

If you are an established Video Mystery Shopper, please let us know through shoppersupport@retailactive.com, or you can update your Shopper Homepage with details of the equipment that you own so that we can match you up to our clients’ requirements and ensure that Video Mystery Shopping jobs are available to you.