Account Manager Vacancies

Retail Active the leading UK based Mystery Shopping Company is actively recruiting Account Managers to join them at their Oxfordshire based headquarters.

The primary purpose of a Retail Active Account Manager is to manage the commercial relationship with existing and new Mystery Shopping clients. This will involve regular meetings with clients to give feedback, share best practice and recommend improvements to their programmes.

You will be responsible for promoting Retail Active through presentations and analysis, whilst proactively identifying further new business opportunities.

Working with the Operations Team you will ensure that the client programme requirements are understood and implemented to an exacting standard.

You will have previous relevant experience as an Account Manager, be willing to travel extensively and looking for a challenge to develop your career in a growing organisation.

Applicants will need to be confident individuals with the ability to communicate effectively at all levels. This is a challenging and rewarding job requiring excellent organisational skills and ability to manage multiple projects.

Julian Chamberlain, Managing Director of Retail Active commented: 'This is a crucial role and we are looking for the very best and brightest Account Managers to join us. We offer excellent opportunities those able to make an engaging and meaningful difference to clients brand performance. We have exciting plans for the future and it is essential the right team is in place to make Retail Active the secret shopper company of choice.

If you would like to apply for this position please send your CV to info@retailactive.com, together with a covering letter, detailing why you believe you should be considered.

Retail Active is one of Europe's leading Mystery Shopping Companies, sending thousands of mystery shoppers each week to conduct assignments.

Salary, circa £28,000 pa. Company car or Car Allowance of £6,000 pa. Benefits

Data Processor Vacancy

Data Processor - Salary: 16k - 17k
Hours of work: 9.00 - 17.30 Monday to Friday
Harwell, Oxfordshire

Retail Active Mystery Shopping is growing fast and we are looking for a Data Processor to join us at our Head Office in Harwell, Oxfordshire.

We have an exciting IT opportunity for a highly motivated individual to join our Operations team designing forms for deployment to the internet through our proprietary system. The successful applicant will report to the Operations Manager. You will be a motivated and energetic individual, used to working in a fast paced environment and delivering results.

Our Operations team is responsible for delivering bespoke Mystery Shopper research that contributes a meaningful and lasting difference to our client's business performance. This is an environment where we work to tight deadlines, ensuring the standard of service we provide our Secret Shoppers and Clients is second to none.

Accuracy and diligence are essential competencies, as is the ability to analyse and interpret research data. You will have a strong understanding of Microsoft Excel, be IT literate and have a keen eye for detail. Experience with CSS is desirable though not essential.

While this role is predominately focuses on creating data input forms, you will also be involved in developing new creative projects on a regular basis. We will look favorably on those applicants that can demonstrate their abilities in other IT areas outside of data input.

Your responsibilities will include:

• Working with our proprietary system, you will design bespoke forms for deployment for the internet to meet client Mystery Shopping Programme requirements
• Input research data to the Retail Active System
• Determine client facing dashboards, enabling clients to see accurate and meaningful research data at a glance
• Work closely with Client Account Managers, interpreting their needs to ensure clients receive an exacting level of service at all times
• Provide support and guidance to all the Allocation team so that projects can be implemented smoothly and effectively
• Develop bespoke demonstration websites for clients where required
• Meet implementation targets and deadlines
• Work with other members of the IT team to ensure the department works smoothly and effectively

Retail Active is a fast growing mystery shopping company, there is plenty of scope for those with drive and ability to develop their career to the highest level. This great opportunity to join a fast paced team that thrives on success.

If you would like to apply for the position of Data Processor, send your current CV, stating your qualifications and experience to info@retailactive.com . Please include a cover letter setting out why you should be considered for this role.

Retail Active is one of Europe's leading Mystery Shopping Companies and part of the Sequential Solutions Group.

We're Hiring

Mystery Shopper Scheduler - Salary: 16k - 17k

Hours of work: 9.00 - 17.30 Monday to Friday

Harwell, Oxfordshire

Retail Active Mystery Shopping is growing fast and after several high profile client wins we are looking to grow our Oxfordshire based team.

We have an exciting opportunity for a highly motivated individual to join our Allocation team as a Mystery Shopper Scheduler.

The successful applicant will report to the Mystery Shopper Team Leader and will be a motivated and energetic individual, used to working in a fast paced environment and delivering  results.

Our Allocation team is responsible for ensuring that each of our exciting Mystery Shopping assignments is completed to standard and on time. This is an environment where we work to tight deadlines, ensuring the standard of service we provide our Mystery Shoppers and Clients is second to none.

While this role is predominantly focused on allocating assignments, you will also be involved in developing our mystery shopper community and in the implementation of new projects.

Your responsibilities will include:

• Using the Retail Active Mystery Shopper allocation system to fill assignments
• Telephone shoppers to pre-qualify their eligibility to undertake Mystery Shopping Jobs
• Call Shopper to brief them on assignment details and job requirements
• Work with our Quality Assurance team to ensure that secret shopping visits are completed to standard
• Meet allocation targets and deadlines
• Work with other members of the allocation team to ensure the department works smoothly and effectively

Retail Active is a fast growing company. There is plenty of scope for those with the drive and ability to develop their career to the highest level. This is a great opportunity to join a fast paced team that thrives on success.

If you would like to apply for the position of Mystery Shopper Scheduler, send you current CV, stating your qualifications and experience to info@retailactive.com . Please include a cover letter setting out why you should be considered for this role.

Retail Active is one of Europe's leading Mystery Shopping Companies and part of the Sequential Solutions Group.

Freelance Proofreader Required

Retail Active the leading Mystery Shopping and Brand Audit Company is looking for experienced freelance proofreaders to join their quality assurance team.

The role requires you to liaise closely with our mystery shoppers to resolve any queries identified in a timely and accurate manner. Working with the head office team there will be a requirement to seek further information and possibly make a final edit to reports where appropriate to do so.

It is critical that you have an excellent understanding of the English language and meticulous attention to detail.

The key responsibilities enjoyed by our freelance proofreaders include:

• Diligently proofreading mystery shopper reports and evidencing their visit.
• Contact with shopper to resolve proofreading issues.
• Amending report as required in accordance with our ethics policy.
• Feeding back key information to our Operations team in order to avoid the recurrence of any identified issues.

Retail Active announced a 67% increase in business over the past year and 2012 is set to be the busiest yet.

Julian Chamberlain Managing Director of Retail Active commented, "Our proofreaders play a critical part in ensuring the quality of customer experience reports meets our exacting standard. It is a fascinating job where people can select the hours of work to meet their own lifestyle. Every report is diligently checked before sending to our clients. It's very rewarding knowing that the feedback you are checking will be considered at the highest level."

If you have the skills and experience to join us as a Freelance Proof Reader please contact Jo Jarvis by email at jo.jarvis@retailactive.com.

Retail Active is one of Europe's leading mystery shopping companies. This next year will see Retail Active assessing the service experience of over 150 of the UK's leading high street brands. Join us and help make a difference.

Network Rail Appoints Retail Active as its Mystery Shopping Partner

Retail Active, one of Europe’s leading mystery shopping companies has been appointed to operate Network Rail’s 'mystery shopper ' customer service evaluation programme.

The research will take place at 17 of Network Rails prestigious stations throughout the UK with the purpose of identifying strategic opportunity to enhance the sales and service at over 550 businesses and 150 leading high street brands.

Retail Active will operate ‘Service Excellence’, which aims to evaluate and improve existing customer service standards.

Julian Chamberlain Managing Director of Retail Active stated that the Oxfordshire based secret shopping company competed against a shortlist of three other leading research companies. ‘We are delighted to have been awarded this business and look forward to making a meaningful and lasting difference to Network Rails business objectives.

Retail Active is growing fast and I am confident that our ability to deliver this project with flawless execution meant that we are the right choice all along. Our performance last year has outperformed all expectations and 2012 is set to be our most exciting yet.

Working with Network Rail enables us to showcase our true capabilities as the leading Mystery Shopping and Brand Audit Company. We will be assessing customer service to keep customers coming back. Our regular evaluations and feedback will help Network Rail to develop and maintain good customer service practices with their business partners for years to come."

Retail Active is part of the Sequential Solutions Group and the leading Mystery Shopping Company in the UK. Each year tens of thousands of secret shoppers visit businesses throughout Europe to test their service and customer experience.

Calling All Shoppers

Retail Active the leading Mystery Shopping and Brand Audit Company is looking for thousands of new recruits to join them.

If you would like to eat, shop and experience some of Europe’s best known brands and attractions then why not join us. Becoming a Mystery Shopper is great fun and above all you get the opportunity to make a real and lasting difference to the standard of service being provided. There are thousands of mystery shopping jobs available all over Europe and throughout the UK.

Becoming a Secret Shopper is free and you will be paid for each assignment. Many assignments will require you to test food and drink or buy purchases that you are able to keep.

Retail Active announced a 66% increase in business over the previous year and 2012 is set to be the busiest yet. Julian Chamberlain Managing Director of Retail Active commented, “I can’t think of anything more rewarding than experiencing the service of leading high street brands, knowing that the feedback you give will be considered at the highest level. The insight that our secret shoppers provide is invaluable and more and more companies are signing us to help them improve their business proposition.

This next year will see Retail Active assessing the service experience of over 150 of the UK’s leading high street brands. Join us and help make a difference.

Retail Active is part of the Sequential Solutions Group and a leading mystery shopping company operating throughout Europe.

Refer a Friend

The UK's leading Mystery Shopping Company and Brand Auditing services provider, Retail Active, is buzzing already about 2012. This year looks to be the busiest yet with new projects and fantastic Mystery Shopping opportunities for all registered Mystery Shoppers. But all this additional work mean more Mystery Shoppers ar required!

Retail Active launched the Refer a Friend scheme just at the end of 2011 to reward our loyal shoppers. The idea being that all shoppers who refer a friend or family member to register with Retail Active, get entered into a weekly draw to win £50 worth of Amazon vouchers! The best part is that the friend or family member also gets entered into the prize draw.

Retail Active are continually looking for more and more talented individuals to join the team and start working with us. With thousands of Mystery Shopping Jobs available each month, 2012 is going to be our busiest yet and the team at Retail Active are waiting to welcome you on board.

Mystery Shopping activity can be anything from retail store visits with purchases, to a nice meal for two at a fancy restaurant. Whatever you are interested in, Retail Active has the job for you. Mystery Shopping is a great way to supplement your income, but also gives you a chance to have your say on the key areas consumers are concerned with. Make sure you have your say, and sign up today!

For more information and details on the Refer a Friend scheme, or to become a Mystery Shopper - Visit our website at www.retailactive.com and register today!