Hamleys Instruct Retail Active

When the finest toy store in the world was looking for the best mystery shopping company in the world - they chose Retail Active, of course!

Julian Chamberlain, Managing Director at Retail Active comments, " We are all excited here at Retail Active about the addition of Hamleys to our client portfolio. This is a period of growth for Hamleys as they expand globally, and we want to be part of that journey to support them in ensuring the 'High Hamley Standard' is upheld in every store. Hamleys has always been a magical place for people of all ages and we recognise the importance of this brand to understand its customer experience."

A much loved favourite for children and adults alike - the London based Toy department store is going from strength to strength and on a journey of growth.

Retail Active is pleased to be working with Hamleys on their Mystery Shopping programme, which focuses on customer service, demonstrations, product availability and of course the overall experience.

Satisfied customers are a company's best asset. If you are in business and need to understand your customers better visit www.retailactive.com or email us for more information about starting a programme. We specialise in Brand Auditing, Mystery Shopper programmes and are one of the leading mystery shopping companies. We are passionate about the service we provide and strive to deliver excellence in everything we do.

If you would like to be a mystery shopper sign up at Retail Active.

Happy Christmas

Leading UK based Brand Auditing and Mystery Shopping Company, Retail Active, is getting ready for Christmas! A notoriously busy time of year for all of us in the Retail Industry and this year the pressure is even greater. Thanks to a very successful 2011, November and December will prove to be very busy for the Retail Active Team.

This means more Mystery Visits are available than ever before, so keep your eyes peeled for those exciting Mystery Shopping Jobs and get in touch if you would like to register with us. Why not tell a friend and get them to register too!!

Christmas is a crucial time for everyone in the Retail, Hospitality and leisure sectors, but with the current economy under pressure - there will be a big focus on trading results this year. More and more businesses are coming to Retail Active to experience our unique approach and focus on commercial improvements.

Running a Mystery Shopping programme is a compelling way to measure how staff interact and engage with customers, giving powerful and meaningful customer insight.

Julian Chamberlain, Managing Director at Retail Active says - Our carefully selected and profiled Mystery Shoppers give our valued clients unique visibility at the customer end of their business. It is at busy times, such as Christmas that successful operators embrace customer engagement to achieve the profitability levels required to sustain their businesses. British consumers will continue to shop in these hard times, but they will only go where they feel the custom is valued.

Customers are a company's best asset; to understand yours better this Christmas visit www.retailactive.com or email us for more information about starting a programme.

Land Securities contract Retail Active

As one of the UK's leading Brand Auditing and Mystery Shopping Companies - Retail Active, is proud to be working with leading Shopping Centre and commercial property developer, Land Securities.

Recently the two companies came together to discuss the opportunities to develop a best in class customer experience programme to take place at Land Securities Shopping Centres across the UK. A unique programme has been developed to assist Centre Management in delivering a world class customer experience.

Julian Chamberlain, Managing Director of Retail Active comments, "Land Securities are really leading the way when it comes to delivering a great shopping experience in the UK. They are dynamic and instrumental in bringing the shoppers into towns and cities across the country and assisting our economy. We are really pleased to be working with Land Securities and look forward to delivering their unique programme.

With such an impressive portfolio of centres throughout the UK this project enables our carefully selected and profiled Mystery Shoppers to provide invaluable feedback whilst participating in something they really enjoy doing. Retail Active is a Mystery Shopping Company that is keen to play its part in developing even more Mystery Shopping Jobs for our valued panel.

Many major cities have undergone a transformation in recent years, including Birmingham, Liverpool and Leeds. In part Shopping Centres have revolutionised the shopping experience and brought together all those key aspects of a good day out!

Engaging with your customers has never been more important; find out how retail Active can make a real difference to your business visit www.retailactive.com or email us for more information about starting a Mystery Shopping programme.

Mystery Shopping & helping to reduce Under-Age Purchasing

The UK's leading Brand Auditing and Mystery Shopping Company, Retail Active, has been making a fuss over under-age purchasing.

Unfortunately the UK is notorious for enabling teens and young people access to products and substances that are dangerous and can damage their health. Here at Retail Active we are working with retailers , conducting mystery shopper visits to identify how compliant their staff are on checking the identification of young shoppers.

A recent survey identified that just under 10% of 12 year old have had at least one drink. But a year later at age 13, that has nearly doubled to 19%. Most scary of all is that at age 15 more than 50% will have had an alcoholic drink at least once.

Together with our core team of mystery shoppers we have united to ensure that it will become harder and harder for young  people and teenagers to make purchases of alcohol, tobacco and potentially dangerous equipment such as Knives and glue. We have created unique mystery shopping jobs that purely check the compliance of retailers in asking for identification from ANYONE who looks to be under-age.

Julian Chamberlain, Managing Director of Retail Active comments, "we have a duty to our younger generations to protect them and speaking as a father I am whole heartedly behind any programme that looks to improve under-age identification. Here at Retail Active retailers can use mystery shopping as a tool to train and monitor their staff. After all selling these products to under-age shoppers in an illegal activity and identification needs to be enforced".

Retail Active is one of the best known Mystery Shopping Companies and operates throughout the UK and Europe.

Recruiting in the villages

Retail Active Needs YOU!

The UK's leading Mystery Shopping and Brand Auditing company, Retail Active is recruiting! Retail Active has thousands upon thousands of registered Mystery Shoppers who daily conduct activity on behalf of our client base, but we need more!

Due to our continued growth we are looking to enhance our panel of experts especially in villages and small towns that are less populated than others. Village life is completely different to large towns and cities, and having a good representation of these areas is critical for our clients.

We will be providing more and more Mystery Shopping Jobs in these areas, and we would love to have the village life point of view! If you are interested then please visit our website www.retailactive.com and follow the Mystery Shopper Academy.

Director of Retail Active Julian Chamberlain said "We are delighted that our growth has enabled us to provide more mystery shoppers jobs in these key areas, and although we are swamped with applications for registration - we still need more - Particularly in those less populated areas, and in small villages. So please get in touch! "

Retail Active is amongst the best when it comes to Mystery Shopping Companies in the UK - be part of a great team and undergo activity that is really rewarding and genuinely looks to improve Customer Service.

Retail Active is a leading Mystery Shopping Company in the United Kingdom and Europe.

Laura Priest joins the team!

Business intelligence and mystery shopping company, Retail Active are pleased to welcome a new appointment to the team as a Client Account Manager.

Laura Priest, who lives in Newbury, Berkshire, has been in the industry for several years and has over 4 years of dedicated account management experience.

She says she is looking forward to helping to build strong foundations with new business and to support and develop existing clients to maintain Retail Active's enviable reputation as the UK's most advanced mystery shopping companies.

Laura commented on Mystery Shoppers saying that 'Mystery shoppers are a fascinating group of employees to work with and it is a great feeling knowing that we can create more and more mystery shopping jobs through working with our clients, providing more work within this sector.'

Retail Active's client list already includes many household names in the retail, leisure, catering and automotive sectors - specialising mystery shopping and brand audit service.

Laura says: "This is a fantastic opportunity to build on Retail Active's unrivalled position in the industry and to provide the ultimate in client delight through consistent and outstanding service."

Retail Active's CEO, Julian Chamberlain said: " we believe standards of customer service have never been more important and this is a pivotal time for retailers."

"We are delighted to welcome Laura to the company. Her wealth of experience will help us to make our existing clients and new businesses aware that we are the first choice for mystery visits and brand auditing."

Retail Active Client wins Vegas ‘Best of Best’ Award

Retail Active client LIVERPOOL ONE has been awarded the coveted International Council of Shopping Centre’s ‘Best-of-the-Best’ award at the ICSC awards in Las Vegas.

This award honours outstanding examples of shopping centre development and services.

Liverpool One has worked closely with Retail Active, one of the UK’s leading Mystery Shopping Companies to implement an industry leading Customer Experience Improvement programme.

The recognition by the ICSC Awards is testimony to success of the programme and investment made.

 ‘Retail Active’ is proud to be part of Liverpool One’s continuing success and that the recognition of this award is directly linked to their role in the community and being a beacon for outstanding customer service.

Retail Active CEO, Julian Chamberlain said: “It is clients such as Liverpool ONE that set the standard for other key players in the retail world.  Not just in the UK but as beacons of success across Europe and internationally.’

Liverpool ONE’s commitment to Customer Service has always been unfaltering and our Mystery Shoppers have always enjoyed completing this programme.

At Retail Active Mystery Shopping, we are very proud to be associated with this programme and congratulate everyone at Liverpool One on achieving such a terrific result.

Retail Active is was founded in 2000 and is a leading  Mystery Shopping Company proving a wide range of services such as Mystery Visits and Brand Auditing, creating  Mystery Shopping Jobs throughout the UK.