Why choose Retail Active – Automotive Mystery shopping

Retail Active is the market leader of British mystery shopping companies and we also have strong roots in brand auditing, with numerous clients in several sectors.  Like our secret shopping reports, our audit reports are a snapshot of how businesses are performing, but they go one step further in to checking how compliant they are to company standards and what facilities are in place.

With years of experience as the leading brand auditing and mystery shopping company, Retail Active knows many of the problems that arise from running franchise operations.  Our audits highlight issues such as non compliant signage, inferior customer environments and incorrectly displayed POS; all of which could affect customer experience and sales.  Through a regular mystery shopping and auditing procedure, we can help save clients money.  We do this by ensuring that service and premises are maintained to a higher consistent standard throughout the franchise.

We have an International team of auditors who are detail conscientious, articulate and work to an exacting standard.  Retail Active provides a brand auditing and mystery shopping service throughout Europe, completing thousands of assignments each month to test service, quality and brand compliance.

We liaise with our clients to understand the emphasis of their audits, before preparing a custom audit programme to support their needs.  At Retail Active your Brand Audit will be completed perfectly, precisely and in a timely manner.

If you wish to enquire about the services Retail Active can provide, please email info@retailactive.com

If you are interested in becoming a brand assessor, please click through for more details on positions available.

If you are looking for mystery shopping jobs, or are looking to become a secret shopper, please sign up through www.retailactive.com.

Mystery Shopping Alert

Over the past few weeks we have been made aware of honest mystery shopper applicants being targeted by tricksters.  Retail Active does not recruit mystery shoppers through an email, club, agency or list and advises those wanting to work for a Mystery Shopping Company never to part with cash in advance.  If you do then there is a very high probability that you will be defrauded.

Unsuspecting people, wanting to earn extra money, risk being scammed by bogus market research companies, who are trying to cash in on this increasingly popular activity.

Genuine mystery shopping companies like Retail Active advertise their contact number and can be called directly.  Always apply directly to mystery shopper agencies, If in doubt phone.

 Internet tricksters have angered genuine mystery shopping companies, like Retail Active, which is one of Europe's leading Brand Audit and Mystery Shopping agencies. The company gets calls from people all over the world worried that they have been duped - or are about to be.

 Retail Active's managing director, Julian Chamberlain says:

 "We are very angry that fraudsters are trying to exploit mystery shoppers who genuinely want to earn some much-needed extra income, as well as help improve customer service.

"We have received reports of people being asked for personal details when applying for mystery shopping jobs, which are then sold off to use on marketing lists - or for other uses, such as fraudulently accessing people's bank accounts.

"No reputable Mystery Shopping Company would ever ask for money in advance- so that is one  good way to establish if a company is genuine or not.

 All reputable mystery shopping companies provide training, so if there is none, the likelihood is that you are being conned.

The easiest way to be sure you’re application is safe is to register with a secret shopping company like Retail Active, at www.retailactive.com.

What's in store - Audit helps Moto get fit for the weekend

The motorway service operator Moto says an audit programme with the leading Mystery Shopping Company Retail Active to monitor stock availability during its peak summer trading period was a great success.

Moto, which has 43 sites, is one of the most recognisable brands on the UK motorway network

The audit programme named ‘Fit for The Weekend’, ran from Easter to the August bank holiday aimed to ensure that retail shelves were correctly stocked and brand standards were maintained.

Retail Active was asked to monitor Moto’s estate and to produce instant audit reports for their various branded retail offers.

Moto’s head or retail category management, Ed Sutton, hailed the exercise as a success.

He said: “It helped us as a business to protect the availability of our products at key trading times. The aim was to make sure the shelves were correctly stocked and to monitor changing displays, promotions and standards.

“If you haven’t got central stock figures daily or hourly, the only measure is to physically go in somewhere and have a look – then you have to wait for a stock statement.

“Using Retail Active saved hours of management time. We went from the not knowing - to the knowing about what was happening on the ground.

“Did our standards improve during the audit? Yes they did. We started in the red and moved into the black and pretty much stayed there.

“This is definitely something we want to continue.

“Retail Active are a great, positive, professional auditing company who deliver what they agree to do. You have only got to look at their client base to understand why.

“We operate in quite a unique sector and they adapted well to that. They came into a business like Moto and adapted themselves to work how we wanted them to work.

“The project was delivered to the brief.”

Retail Active’s managing director, Julian Chamberlain said: “Our speciality is the speed with which we report back to management, which means they can respond instantly to any issues, which arise.

“We were able to rapidly text scores back to senior managers so they can react to information as it happens.

“We announce our presence to staff and if anything is not up to standard we record it and encourage them to get it right while we are there. We are not out to apportion blame – simply to maintain and improve standards. Our aim is to ensure that the business is fit to trade effectively during busy periods.

“Our expertise means we can deliver fast, accurate information – which allows executives to understand the situation in real time in dozens of outlets – while saving hours of management time and costs.”